Solution Consultant London, England
Job description
We're seeking a passionate Solution Consultant to help our clients get the most out of the dotdigital platform. As a Solution Consultant, you would be joining our ever-growing Solutions Consultancy team.
The Solution Consultancy team collaborates and provides exclusive consultancy to our Sales and Customer Success teams to ensure we provide the best technical solutions for our client's needs. Unlike other businesses, our Solutions Consultants do not demo all day. Instead, they focus on understanding clients' technical solutions to ensure long-term customer success. Our Solutions Consultants have the right tools and knowledge to provide technical consultancy throughout the sales lifecycle and beyond. We always go one step further and often build POCs to demonstrate our platform's capabilities. You will be required to be a technical entrepreneur and be innovative in showing the client how the platform can be configured to meet their needs.
Suppose a customer requires a bespoke custom solution. In that case, you will be responsible for conducting and defining the art of the possible. You must have skills in solutions analysis and documenting all stakeholder requirements to ensure the needs of our clients are met. You will then work as an aide to either our internal or the client/partner's development teams.
As a Solution Consultant, you will be expected to be a platform guru. Full training and support will be provided so you are ready to discuss extensive platform capabilities, including the API. You must be able to communicate effectively with different levels of stakeholders, giving them confidence that dotdigital is suitable for their needs.
Every day is different; our Solution Consultants are continually growing and adapting. We regularly have training days and are always looking to better ourselves. We are incredibly passionate about advising and consulting to ensure all stakeholders have a positive experience. Internally we strive for personal development and support mindfulness and well-being from the outset.
Roles and Responsibilities
- Working closely with our Sales/Account Management, Custom Solutions and Professional Service teams, supporting them across the entire sales lifecycle
- Translating clients' and prospects' email marketing requirements into technical solutions, using both technical pre-sales and business analysis skills.
- Building of POCs in our platform to effectively demonstrate your solutions
- Working with global clients and partners at all levels of seniority and roles, including sales, technology, marketing, development, and project management
- Communicating confidently with individuals across our global business to gather information through both verbal and written communications
- Delivering presentations and online demonstrations to promote the dotdigital platform to prospects and clients
- Analysing and writing client requirements that our global Custom Technical Solutions team can use to create functional specifications
- Cross-departmental organisation and project management for the pre-sales completion of RFIs and RFPs
- Providing new client technical briefings alongside the Project Managers for client onboarding
- Training new employees on the benefits and functionality of the platform
- Providing feedback to our Product team to help shape our products.
Skills and Experience
- 3+ years' experience in a Solution Engineer/Consultant/Architect Role
- Self-motivated and innovative with strong problem-solving skills
- Strong communication skills, written and verbal
- 3+ years' experience in data analysis (ETL, DB) and Business Analysis
- Create and articulate process diagrams, including flows and Use Case Diagrams (UML)
- 2+ years of applied experience with web development languages (e.g. HTML, CSS, Javascript) and REST APIs would be beneficial but not necessary
- Email marketing industry experience would be beneficial but not necessary
- Essential to intermediate knowledge of eCommerce & CRM Solutions (Magento/Salesforce/Shopify/Dynamics)
- Essential to intermediate knowledge of Office 365 Suite & Postman
Our powerful yet easy-to-use Customer Experience Data Platform enables global enterprise and SME marketers to efficiently create, manage, and deliver effective one-to-one campaigns. We also provide expert email marketing advice and services for businesses seeking to maximise customer acquisition, conversion and retention. We have continued to experience exciting growth in our business since we began in 1999. As part of our continued growth, we have expanded our operations across the UK, Europe, the USA and Australia, with offices in London, New York, Sydney, Cape Town, Melbourne, Manchester, Singapore, Cheltenham & Warsaw.
Our strong team working ethic promotes creativity and collaboration across all teams and offices. We offer a competitive salary package, flexibility through remote working and the opportunity to become part of a thriving, rapidly growing, award-winning company.
As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don’t hesitate to contact us and advise us how we can best support you.
No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law
