Software Engineer- Salesforce Birmingham, England
BT
Full Time
Birmingham, England
35614 - 60003 GBP ANNUAL Today
Job description
Software Engineer- Salesforce
Job Req ID: 17822
Posting Date: 19 Jun 2023
Function: Software Engineering
Location:
Snowhill, Birmingham, United Kingdom
Salary: Competitive salary + Bonus + Additional Benefits
Closing Date: 10th July 2023
Working Style: Hybrid
To explore more about flexible working and why you should choose BT, please visit here Why BT Group
Why this job matters
We are seeking a Software Engineer based in Birmingham to join our team and support BT's Operational Support System (OSS) networks. You will be responsible for managing IT applications including Saleforce Field Service (FSL) that are currently being used by our field engineers for logging timing and sign-in processes.
It's a perfect opportunity if you are seeking to make a difference in Technology world by contributing towards BT's OSS networks transformation into Salesforce and supportung this transformation to be more effective and efficient.
What you’ll be doing
- Using your own designs and those of other developers you will be accountable for delivering small to large sized projects throughout the whole development life cycle.
- You will be comfortable working independently as well as with others and under the guidance of a more senior developer where appropriate.
- Investigation and resolution of small issues/bugs in the application code.
- Design and implementation of projects/changes under the guidance of a more senior developer.
- The scoping and estimation of simple customer change requests, seeing them through to implementation under the guidance of a more senior developer.
- Furthering your understanding of our products and of software engineering more widely through the use of learning tools and internal knowledge shares.
- Sharing your knowledge with the development team and wider teams where appropriate.
- Supporting and mentoring other developers in the areas that are in your understanding.
- Seeking support from other team members in a timely fashion where appropriate.
- Engaging in process improvement, using continuous improvement methodologies.
What you'll bring
- Experience in Salesforce FSL concepts and has experience & knowledge of multichannel architecture, data modeling, data exchange and integrations
- Understand FSL Scheduling and optimization configuration, out-of-box capabilities and configuration of scheduling policies, work rules & Service Objectives
- Understand Field Service Mobile app capabilities, including offline architecture, capabilities and how to complement it with other supporting architecture including Salesforce Mobile app and third-party mobile application
- Understand Salesforce Field Service Lightening(FSL) architecture, Work Order and Service Appointment life cycle, bulk scheduling, dispatch,schedule. Preventive maintenance and configuration of Dispatcher Gantt
- Understand API capabilities to integrate in and out of Salesforce and SFS API capabilities
- Certified Salesforce professional
- Expert in Sales Force (FSL – Field Service Lightening) and good domain knowledge of Field/workforce management
Desirable but not vital
- Designing, implementing and deploying Salesforce FSL solutions to a wide variety of clients.
- Knowledge of the Salesforce FSL capabilities (both functional and technical) and integration capabilities.
- Full lifecycle implementation experiences in the platform. Good to have experience in leading enterprise level Workforce migration.
Your Benefits
At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity. Benefits of working for BT include:
- Tailored training and development opportunities to continue to build your career
- 10% on target bonus
- 25 days’ annual leave (not including bank holidays), increasing with service
- Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
- 50% off BT and EE mobile pay monthly or SIM only plans. 30% discount for friends and family on EE mobile pay monthly
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV, including TNT Sports
- Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
- 3 volunteering days per year
- Competitive employee discount on BT/EE products
- Access to our brand new, innovative office spaces, including our new office in London which opened this year
- Access and involvement with our incredible 11 People Networks including Able2 network, Careers network, Ethnic diversity network, Gender equality network and Pride network
Our leadership standards
Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
