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The New York City Department of Environmental Protection (DEP) protects public health and the environment by supplying clean drinking water, collecting, and treating wastewater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. We deliver 1.1 billion gallons of high-quality drinking water per day to 8.5 million New York City residents and more than 1 million people in Upstate New York, and we collect and treat an average of 1.3 billion gallons of wastewater per day.

The New York City Department of Environmental Protection’s (DEP) Bureau of Business of Information Technology (BIT) is responsible for providing quality business, technical, and IT system support to our users. This commitment is realized through collaboration, strong relationships, and a unified vision with our partners at DEP to provide quality technology solutions to our business needs. Providing these services allows us to ensure that DEP continues its tradition of delivering excellent service to the residents of New York City.

The Bureau of Business Information is looking for a technical support technician under supervision with moderate latitude for independent action and independent judgement. Candidate must have a working knowledge in computer hardware and software; have great communications skills both written and verbal; have customer service experience and work with a team. The ability to prioritize, multitask, and clearly communicate resolutions to technical and non-technical staff when providing support received through help desk tickets; incoming calls; in-person, and via e-mails. Daily operations will include remote desktop assistance, managing onsite services and travel to in-city and upstate DEP facilities. Tasks will include but not limited to configuring computer systems, mobile setups, and IT equipment deployments; managing Active Directory, disaster recovery, assessing and resolving hardware issues, installing applications, device drivers, System Center Configuration Manager (SCCM); inventorying assets and preparing reports.

Must be able to lift IT equipment up to 50lbs, set up computer workstations and necessary peripheral devices; assist with IT equipment setups for meetings, training classes and webinars. Responsibilities will also include working with vendors of third-party contracts for technical support and licensing issues; monitor and maintain computer systems and networks within the organization in a technical support role. This job may occasionally require extra work hours during the work week and/or weekends to complete workload cases, projects that come in any deadlines. Must be expected to stay off hours and weekend hours occasional if coverage is necessary to cover special assignments or any ongoing projects that can only be done after hours. Schedule and track IT equipment and deployments. Candidate will also assist Bureau staff as E-waste coordinator for East of Hudson, record salvaged equipment, and attend internal meetings keeping with guidelines and Agency deadlines.

1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or

2. A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in "1" above; or

3. Education and or/or experience equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in "1" above.

DEP is an equal opportunity employer with a strong commitment to the diversity of our organization and workforce. Your voluntary response to the NYCAPS online application section for referral information will assist us tremendously in our ability to track the success of our outreach and recruitment efforts. Please be sure to indicate your source of referral to this job.

“NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program and meet the education and experience requirements as listed in the job posting notice. Please indicate on your resume or cover letter that you would like to be considered for the position under the 55-a Program. This position is also open to non-55-a Program candidates who meet the education and experience requirements as listed in the job posting notice.”

For additional information about DEP, visit www.nyc.gov/dep.

Click the "Apply Now" button and upload your cover letter and resume.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

35 Hours Weekly.

465 Columbus Ave. Valhalla, Ny

New York City Residency is required for this position.

Recruitment Contact: Grace Pigott
Recruitment Email: [email protected]