Soft Services Manager Aberdeen, Scotland
Job description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are looking for a Soft Services Manager for our Work Dynamics Business Line
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
What this job involves
Drive ownership of services and relationships across the site.
Enhance service delivery through best practice and the effective use of systems and equipment.
Detailed understanding of service standards and deliverables in line with Contract, SLA’s and ensure that all soft services operational team’s understanding is aligned.
Relationships with both direct and indirect supply partners.
Engage with all supply partners so as to ensure a swift response to all service requests
Establish relationships with Site Leads, supporting Leadership Team, Senior Account managers and Client to establish trust and credibility in the delivery of Workplace services.
Site Lead’s second in command.
Engender and promote productive relationships with JLL and client supply partners to ensure that all services outputs are understood and agreed.
Perform administrative tasks in support of the account.
Build on continuous Improvement: Identify, justify and implement new processes and procedures that improve operational outcomes while optimizing costs.
Ensure precise coordination of all business management functions including office administration.
Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors.
HSSE
Work within the requirements of the client and JLL's Health & Safety policy, ensuring that all non-conformances and opportunities for improvement are reported to the Workplace Management Team
Good understanding of near Miss reporting/unsafe acts and conditions.
Identify report and follow up faults, defects, complaints and potential hazards
Support JLL & Clients goals for Sustainability through service and innovation
Client and Customer Satisfaction:
Visibly engaged and well known in the workplace, always looking for opportunity to develop relationships and elevate colleague experience
Service Quality and Delivery – did we deliver what we promised on time with minimal impact on business
Good communication – responsive to the requirements and changes
Deliver ‘best in class’ Customer Service and Satisfaction.
Consolidate all workplace related issues and identify areas for quick improvement
All building users’ needs to recognize them as the specialist for Workplace services in their buildings
Conduct monthly audits and liaise closely with service providers (Cleaning, Grounds, Front of House, Helpdesk, Security, Workplace Support, Events, Maintenance and Projects) to report and resolve issues.
Embrace and utilize technology to capture and facilitate improvements.
Develop and maintain excellent client relationship based on proactive, open and honest communication
Effective supplier relationships to ensure they operate as part of the Workplace team and delivery high quality services
Maintain regular contact with Site Lead, consult on key decisions and advise of incidents, escalation and complaints.
Be responsible for the image and visual standards of all external and internal and related communal areas, wherever appropriate.
Be responsible for the confident and efficient delivery of day-to-day delivery of Workplace services.
Flexibility may be required within your working hours to accommodate the operation
Desired skills and experience for this job:Qualifications & Experience:
An above average knowledge of IT Microsoft applications i.e. Word, Excel, PowerPoint
Demonstrate good presentation skills.
You will need the ability to plan and prioritize
Have strong organizational skills, for records management etc.
Understanding the requirements to deliver the highest level of customer service with excellent attention to detail, communication and people skills and the ability to operate in a confident, polite and approachable manner
PC Literate – understanding of how to use the technology as a tool
Communication and presentation skills at a high level
A demonstrable understanding of the FM operation and management of a range of services.
Every day is different, and in all these activities, we’d encourage you to show your ingenuity.
Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.
We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.
JLL Ltd is a Living Wage accredited business, as we believe a fair day’s work deserves a fair days pay. To find out more about our Living Wage accreditation please go here
http://www.jll.co.uk/united-kingdom/en-gb/about/living-wage?devicechannel=default.
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you... Apply today at jll.com/careers.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
