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Soft Services Manager – Crawley

Clean environments make people happier

We Put People First so you can Deliver Outstanding Service

Hours – Monday to Friday with 1 in 4 weekends (2 days off in lieu)

We are looking for a Soft Services Manager to oversee the delivery of cleaning and security services within a large shopping centre in Crawley. As Soft Services Manager you will manage the strategic direction of the Security and Cleaning services, driving change and championing innovation, and developing the site.

Do you have people management, as well as experience in Security or Cleaning within a large contract? If yes, get in touch..

At Churchill, doing right is at the heart of our values. This is why we will provide you with all the tools, training, support and resources that you need to develop in your career.

As Soft Services Manager, you’ll be:

• Managing the strategic direction of service delivery, developing the relationship with the client, and presenting monthly KPI meetings
• Working closely with Centre Management to achieve shared goals.
• Monitoring financial performance and reporting on monthly statistics.
• Ensuring that the site is fully compliance with HSEQ objectives in line with polices.
• Reviewing the performance and development of the team
• Carrying out Monthly inspections with site management.
• Conducting contract reviews to cover contract performance, review objectives, company updates and Review SLA’s and specifications
• Driving change, focusing on people, sustainability and innovation.
• Carrying out appropriate HR procedures, as necessary.
• Undertaking weekend/weekday early & late shift duty management responsibilities on behalf of site management.

As Soft Service Manager, you’ll have:

• Experience in leading and motivating a diverse workforce.
• Ability to contribute to the strategic development of the contract and drive change.
• Strong client relations experience and able communicate with all stakeholders.
• Exceptional customer service.
• Ability to identify problems and take appropriate action where necessary to resolve.
• Able to use own initiative, multi-task and work in a pressurised environment.
• To work independently or as part of a team.
• To train and coach employees both formally and informally
• Working knowledge of Health and Safety systems in the security and cleaning industries.
• Good working knowledge of MS Office package.
• Able and willing to work unsocial hours as necessary.

Desirable qualifications/experience:

• CCTV Licence

Essential qualifications/experience:

• Cleaning / Security management exp.

In exchange for your service, we’ll provide an inclusive and empowering culture where you’ll receive the training and development opportunities that allow you to grow and progress your career. We also offer a range of company benefits that ensure that you are receiving the support that you need to do your best work.

Our Benefits:

• A workplace pension scheme
• Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…..
• More than 250 perks – and hundreds of exclusive deals and discounts
• A wide range of training programs to help your career development
• Project Mosaic our Wellbeing, Diversity & Inclusion Committee who are leading the charge on all things WDI
• Recognition and reward program to thank our shining stars
• A Wellbeing hub to support a healthy mind and body

Our commitment to Equality, Diversity, and Inclusion: Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.

Job Types: Full-time, Permanent

Salary: £35,000.00-£40,000.00 per year

Schedule:

• Day shift

Ability to commute/relocate:

• Crawley: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have experience of managing a Security Team?
• Do you have a Door Supervisor/Security Licence?
• Do you have retail cleaning experience?
• What are your salary expectations for this role?
• What is your current salary?

Work Location: In person

Reference ID: 2934