Soft Services Manager London, England
Job description
Soft Services Manager
At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.
To support the Contract Manager in the delivery of Soft Services for the PFI contract. The core elements of this role will be to undertake the day-to-day management of the relevant sub-contractors, delivery of FM services and ensuring compliance with the contract.
How will you be the change?
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way
And as a Soft Services Manager with Bellrock you’ll do it by…
Management of sub-contractors
- Monitor the performance of the sub-contractors against the contract KPI’s, agree any action plans to resolve any service issue.
- Hold Monthly Assessment Contractor Meetings with each contractor.
- Ensure contractors issue accurate monthly reports within 5 working days of the end of the month.
- Manage day to day operational issues.
- Audit contractors to ensure compliance with the contract and legislation.
- Agree service improvements/innovations for implementation
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Line Management Responsibility*
- Provide line management for Facilities Co-ordinator and Finance Assistant
- Undertake annual appraisal
- Responsible for ensuring for addressing any HR issues such as disciplinary, sickness management and performance appraisals. Escalating any issues as appropriate.
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Client Management*
- Support the Contract Manager in the delivery of Soft Services PFI Contract and attend all meetings in their absence
- Attend meetings with EP and GPA as detailed within the agreed schedule, including but not limited to the monthly client meetings and Sub-contractor meetings.
- Provide management reports.
- Ensure minutes are issued within agreed timescales
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Contract Performance*
- Provide accurate management reports on any/ all elements of the contract as requested by the Managing Director.
- Support Helpdesk Manager duties during absence
- Overseeing the delivery of Events Management via the Facilities Co-ordinator
- Ensuring the Senior Fire Marshall duties are covered between the Facilities Co-ordinator and the Finance Administrator.
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Finance*
- Ensure variations are raised correctly by the Commercial Co-ordinator, signed by all relevant parties and invoiced accordingly
- Maintain the financial integrity of the contracts by monitoring sub-contractor invoices
- Issue correct instructions regarding Purchase Orders and Invoices to Commercial Co-ordinator
- Responsibility for the successful performance of the contract against the agreed budget.
- Ensure that opportunities for additional income are identified and followed up.
- Ensure variations are raised correctly by the Facilities Co-ordinator, signed by all relevant parties and invoiced accordingly
- Ensure that any issues in regard to invoicing and purchase orders are resolved in a timely manner.
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Compliance*
- Ensuring compliance with all relevant legislation
- Reporting all accidents and incidents via the relevant reporting procedures. Ensuring all incidents are investigated appropriately and any necessary actions taken.
- Compile and complete audits in line with agreed schedule. Ensuring all non-conformances are actioned and closed as appropriate
Measurable
- Attend any meetings as required
- Deputise for Contract Manager when required
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Environmental Management System*
Responsible for the successful delivery and maintenance of the Environmental Management System (EMS) in order to maintain ISO14001 Certification
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What does it take?*
- If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Soft Services Manager, you’ll need…
- To support and cover absence of the Helpdesk Manager
- To work in a flexible manner and be willing to undertake other duties as reasonably requested.
- To provide excellent customer care in dealing with the client and building occupants.
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Relationships:*
- To assist and support management team in maintaining partnerships and close working relationships with Exchequer Partnership, Equans and GPA and any other external companies.
- To work collaboratively with team members and head office staff to meet divisional and team objectives.
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What does it take?*
- If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Soft Services Manager, you’ll need…
- To support and cover absence of the Helpdesk Manager
- To work in a flexible manner and be willing to undertake other duties as reasonably requested.
- To provide excellent customer care in dealing with the client and building occupants.
*
Relationships:*
- To assist and support management team in maintaining partnerships and close working relationships with Exchequer Partnership, Equans and GPA and any other external companies.
- To work collaboratively with team members and head office staff to meet divisional and team objectives.
N.B This job description is not exhaustive, and the jobholder will be required to undertake reasonable additional duties as requested by Senior Management.
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COMPETENCIES*
Commercial awareness, leadership, customer service, time management, teamwork and problem solving
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CORE QUALITIES AND ATTRIBUTES*
Professional, decisive, excellent presentation skills, diplomatic and accountable
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the London Office and the working pattern is Monday to Friday 9am to 5pm.
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What can we offer you?*
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)Life cover
LifeWorks employee assistance and wellness program
Salary sacrifice schemes: Cycle to work and Techscheme
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials.
Free on-site parking.
Helping you to shine
We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.
So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.
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Ready to start shining?*
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.
Apply today.
Job Type: Permanent
Salary: £38,000.00 per year
