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Job Description

Job Title: Support Worker
Job Purpose:
To provide support and information to Non Violentiam (NV)clients who have experienced
domestic abuse living in NV accommodation.
Hours per week The job is suitable for full or part time work subject to being part of a team
able to provide cover between Monday - Thursday 9-5, Friday 9-3.45pm.
Salary: £ tbc
Accountable/Reporting to: Non Violentiam CEO/ Board of Trustees
Line Manager: TBC
To support women residents, who have suffered domestic abuse, to build confidence, secure
access to available support and services and engage fully within their community.
To provide a housing management and support service to adults living in supported
accommodation. To be aware of the housing support and wellbeing needs of individual
residents and ensure these needs are met by obtaining help from appropriate agencies, to
enable residents to live independently.

This is achieved through collaborative working, the design and implementation of a person-
centred support plan, and advocacy and support to ensure that the client is empowered to

reach their personal goals. You will be expected to help the client to develop skills and
confidence, to achieve their full potential as they move forward.
You will act as a broker for inter-agency support- signposting and referring to appropriate
agencies, coordinating meetings and supporting the client to attend meetings and
appointments.
Responsibilities:
Please note that this is a general description for a Support Worker role, but duties are
personalised to the Service User’s individual needs.
To respect people’s right to privacy and to ensure their dignity and individuality is maintained
and respected at all times.

SUPPORT DUTIES:

• To be aware of any safeguarding concerns.
• To report, where appropriate, any safeguarding issues to the relevant team.
• Monitor and review and, where necessary, update safeguarding meetings.
• To be aware of the individual well-being of each resident by making regular face to

face or verbal contact in accordance with agreed procedures.

• To achieve a range of appropriate communication techniques in accordance with the

individual needs of the person.

• To develop and sustain warm and trusting relationships with the people we support,

promoting their self-esteem, happiness and emotional health.

• Encourage and support people in expressing their needs, views and concerns and

enable them to make choices and decisions and to participate as fully as possible in
planning and decision making processes.

• Identify, monitor and review risk assessments and support needs of residents and

make referrals to the appropriate statutory or voluntary agencies on behalf of the
resident.

• Liaise with the residents and personnel from Community Services, GPs, Social

Workers and other agencies to participate in support planning,

• To support individuals in learning and growing independent living skills.
• Promote communal activities with residents encouraging maximum use of the shared

facilities by the residents.

• Where relevant support clients in undertaking training and employment opportunities.

HOUSING MANAGEMENT DUTIES:

• Welcome new residents and introduce them to the services, facilities and emergency

procedures of the scheme. Advise and instruct residents on the proper use of fixtures
and fittings provided in the properties and in the shared areas.

• Advise & assist residents with rent payments, service charges.
• Advise and assist with claims for housing and other benefits.
• Defuse resident conflicts and anti-social behaviour.
• Where necessary serve appropriate warning notices.
• Check void rooms are suitable for viewing, carry out accompanied viewings and

provide feedback on the viewing.

• Establish and maintain links with the local community, be aware of the resources

available to residents within the community and encourage residents to make the
scheme into a neighbourly and mutually supportive community.

• Supervise arrangements and collect monies where necessary. Maintain accurate

records of all income collected and spent and ensure all money is kept in a secure
place.

• To be responsible, as far as is practicable, for the supervision, cleanliness, safety and

security of the building and shared areas and report any defects in the premises or
equipment or accidents as appropriate. Follow up to ensure satisfactory and timely
completion.

• Immediately notify ‘Supported Housing Manager’ of any major incidents eg fire,

criminal activity, breakdown of alarm, heating, loss of electric supply.

• Work in accordance within the ethos and values of Non Violentiam CIC to develop

and operate best practice.
GENERAL DUTIES:

• Be an active member of the team, liaise and coordinate with other Team members to

provide a cohesive, high quality service, participate in and contribute to Team
meetings. Provide support for fellow workers.

• Maintain accurate and timely records, both manual and computerised, in line with NV

procedures, regarding all aspects of service delivery for monitoring and other
purposes.

• Act to provide a non-directive, non-judgemental service to clients within appropriate

boundaries. Be supportive and empathetic to clients promote equality of opportunity
in providing the service and in working with others within NV. Maintain resident and
client confidentiality within appropriate boundaries comply with all health and safety
procedures

• Ensure cases are recorded accurately on NV systems.
• Work within and support all Non Violentiam policies and procedures with particular

regard to safeguarding, health and safety and equalities.

• Attend team meetings
• Writing reports for trustees and funders, as necessary.
• Undergoing staff training, as required.
• Any other duties appropriate to the salary level, which may be allocated from time
• to time.
• The list of tasks is not exhaustive, and the line manager may vary duties from time to

time,

AUTHORITY:
To work on own initiative within the job remit of Support Worker

Date to be reviewed - November 2023