social media manager Alfreton, England
Job description
Our vision is to make the world a healthier, happier place.
At Slimming World, we transform the lives of our valued members and help them achieve long-term success through a liberating eating plan and unique support system developed over many years.
People are at the heart of Slimming World - if you'd love to be part of our journey and make a difference, we can't wait to hear from you!
Our Social Media Team support with the business in three key ways:
- Building engagement and brand affiliation through our social media communities on numerous channels – including Facebook, Instagram, Twitter, TikTok, LinkedIn and Pinterest.
- Creating exciting, engaging and on brand social media campaigns and assets; working alongside other internal teams to develop high quality content that positions and enhance recognition of Slimming World’s leadership and expertise in weight management.
- Providing excellent support and training to the Consultants who run our groups, our staff and managers to equip them with the tools and understanding of social media to promote Slimming World in their communities.
Your role with us...
We’ve an exciting opportunity for a full-time Social Media Community Assistant to join our Social Media engagement team based at our Head Office in Alfreton. You’ll work across all of our social platforms to support best practice and lead on social media engagement activity to build a positive, supportive community. You’ll do this to not only support and satisfy the audiences on Slimming World’s social media channels, but to surprise and delight them too!
The key responsibilities for the role include:
- Working to cultivate and nurture relationships on social media, monitor and participate in relevant conversations, and support teams around the business and Consultants to manage their own communities effectively.
- Ensure Slimming World’s reputation is protected by listening and responding quickly and positively to build community and address threats across all social media platforms
- Using and promoting monitoring systems and tools to respond promptly and accurately to any issues and escalating across the business as appropriate.
- Working alongside all areas of the business including the field and Head Office, managers, Consultants and staff, to promote excellent customer service to anyone who interacts with our channels.
About you...
We’re looking for someone who can bring their incredible customer service skills, to provide that same level of care and support to our members and consultants over our social media channels. We’d love to hear from you if you have customer service experience (ideally online), are naturally warm and friendly, and you:
- demonstrate exceptional communication skills in a warm and friendly way, with good judgement, common sense and a light touch
- are a social advocate who understands the role social media plays in creating affiliation and strong communities
- appreciate the differences in audiences across various social media channels and are confident in altering approach accordingly
- have great time management skills with the ability to confidently prioritise and change direction or respond quickly when necessary
- have previous experience in a similar role, with particular focus being resolving complaints while adopting a patient and compassionate style
- have a genuine empathy with people who are struggling with their weight
- have experience of working with, and are skilled in the use of various PC, information management and Microsoft Office packages
The successful candidate will be required to work flexibly, including working some evenings and weekend days on a rota.
More reasons why you'll love it here...
At Slimming World, we pride ourselves on our caring, performance-orientated culture - a culture based on respect for every individual, mutual trust, genuine warmth, care and kindness.
We invest in our people and your personal development is extremely important to us - we aim to support you in achieving your full potential whatever your role in the company.
When you join us, you'll also benefit from:
- a personalised induction and training programme
- Simplyhealth cover - includes cash back on various healthcare expenses, virtual GP service, access to a 24/7 advice phone line and counselling sessions
- Life assurance cover
- option to work from home one day a week
- opportunity to earn an annual performance-related bonus
- Family friendly leave - enhanced pay
- onsite gym, free exercise classes, cycle to work scheme and discounted treatments at Hair & Beauty
- subsidised restaurant - serving delicious, homemade food each day
- regular social events
- free 12-week Slimming World membership, both in group or online
- 34 days holiday a year (including bank holidays)
How to apply...
Please firstly note this role is based at our head office in Somercotes.
If you love the sound of this role and want to work with a friendly and supportive team, please apply via our careers site by sending us a letter telling us about you and what has led you to apply for the role. Please also include an up-to-date CV to support your application. When you’re ready, please click ‘Apply for this job’.
Job Type: Full-time
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- Life insurance
- On-site gym
- On-site parking
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Alfreton: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
About Slimming World
CEO: Margaret Miles-Bramwell
Revenue: $1 to $5 million (USD)
Size: 51 to 200 Employees
Type: Company - Private
Website: www.slimmingworld.com
Year Founded: 1969
