social media manager Manchester, England
Job description
About the Company
Factra is a market-leading manufacturer in the e-liquid and vaping industries with a proven track record of direct customer sales through e-commerce platforms. Factra has established itself as the leading provider of e-liquid and vape products over the past five years, and with the addition of CBD product lines and dietary supplements, we are now growing and diversifying.
In our Manchester offices, we run a streamlined yet highly skilled workforce with a keen focus on providing exceptional products to our customers and outstanding customer service.
With the addition of new products, markets, and sales avenues, we want to more than double the size of our team during the upcoming twelve months. We're searching for people that share our enthusiasm for premium products and have a sharp ability to assist us in taking this business to the next level!
This is an excellent opportunity for someone who is creative, highly organised, self-motivated, and reliable.
About the Role
The Social Media Executive & Customer Service hybrid role is newly created in the fast-growing marketing department and will suit somebody who thrives on being creative. This role is for an individual that is comfortable carrying out a variety of tasks with exceptional interpersonal skills and time management and the duties will include:
- Lead innovative social media marketing campaigns across various brands including new product launches.
- Providing support to customer queries via telephone, website, emails and social media platforms.
- Assist in the creation and implementation of effective social media strategies to increase brand awareness.
- Undertaking other day-to-day administration as required.
- Creating eye-catching social media content on, but not limited to, Instagram, Facebook, and Twitter.
- Perform industry research on current trends and audience preferences.
- Work closely with other team members to ensure a consistent brand message across all platforms and plan improvement activities as required.
- Briefing, planning, and drafting all social media activities while always keeping the user experience, brand voice, and best practices in mind.
- Creating and analysing social media reports to present to the marketing department and Managing Director.
About the Candidate (You)
We are looking for a proactive individual with a passion for social media and providing exceptional customer service. You will enjoy being part of a thriving and busy team and also be confident in your abilities to lead and make decisions.
Your skills/experience:
- A good understanding of social media best practices (essential)
- Previous experience in a similar role (essential)
- Proficiency in using social media platforms and digital marketing tools (essential)
- Creative mindset with an eye for design and storytelling (essential)
- Excellent interpersonal and customer service abilities, as well as strong initiative (essential)
- Confident and friendly communication skills in written and verbal (essential)
- Experience working within e-liquids, CBD or health and wellness products (preferable)
About the Workplace
Factra is a dynamic start-up looking at growing into an SME within the next two years, if you join us on this adventure you will receive:
- A tangible opportunity to grow with the company and have an input in strategic growth decisions.
- A modern and dynamic workspace with open communication lines to all individuals in the business from the Managing Director to the cleaner.
- A celebration of diversity in a workplace that embraces and supports the differences in our team as something that can bring us together.
- The opportunity to see your ideas come to life in record time with decision-making being done on-site, in person, without layers of tape to cut through.
- A dedicated office building that is undergoing full refurbishment to suit the company as it grows with on-street parking available and excellent transport routes.
Job Types: Full-time, Permanent
Salary: £21,840.00-£25,480.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
Experience:
- Social media marketing: 1 year (preferred)
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 01/08/2023
