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Social Media Controller Doncaster, England

Deutsche Bahn AG

Full Time Doncaster, England 10.56 - 12.04 GBP Today

Job description

The National Rail Communication Centre (NRCC) supports UK Train Operating Companies by communicating the latest travel information via National Rail Enquiries, empowering passengers to make an informed decision about their journey. To support us with this, we're looking for a Social Media Controller to join us at our office in Doncaster.

The NRCC operates 24x7x364 (and a bit), so our customers are able to receive information around the clock, throughout the year.

As an Social Media Controller you’ll provide concise, consistent, and accurate information to customers via our social media channels during times of disruption on the railway network.

We are a highly enthusiastic, motivated, and skilled team, from a mixture of railway and non-railway backgrounds. If you’re looking for a new career and a challenge, our Social Media could be the perfect role for you!

The Social Media Controller role consists of:

Answering customer questions, primarily on twitter on the National Rail Enquiries twitter account, about real-time train disruptions, ticket queries, fares information etc.

Sending out information about engineering works and other railway activities

Providing concise, consistent and accurate information to customers during times of disruption on the railway network

Interpreting railway jargon into customer friendly information and advice

Providing support to Train Operating Companies

Add information to the National Rail Enquiries website for large events

Working with the Train Operating Companies to provide up to date station information

Working to a high standard in order to achieve quality and timing targets

Seeking out relevant information provided by Train Operating Companies and Network Rail and retweeting to National Rail Enquiries customers

You are required to work on a 4 week rolling roster, which includes working weekends

This role would be as part of our social media team which operates between 06:00-22:00, 7 days a week.

To be successful in the role of Social Media Controller you must have:

Passion for outstanding customer service

Excellent verbal and written communication skills, including accurate typing and strong literacy as you’ll be posting on our website and social media sites and interacting with customers

Ability to adapt your communication style to translate any railway terminology into language that our customers can understand

Feel comfortable with changes in processes and adapt well to these changes

Be a team player and work collaboratively

Microsoft Office experience and knowledge

You do not need any specific experience in this role as full training is provided.

The salary is as follows

Base salary - £20,366 per annum. Your salary will raise to £21,773 per annum once competent in the role.

Shift Allowance - £1,699 per annum

Closing Date: 12-FEB-2023

Benefits:

We offer an attractive defined contributions pension scheme, with enhanced employer contributions.
Keep in great shape with access to an on-site gym.
Enjoy discounts with major retailers through DB Cargo's employee benefits portal, Reward Gateway

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