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Social Media and Office Administrator Worksop, England

National Kidney Federation

Full Time Worksop, England 20000 GBP ANNUAL Today

Job description

Job Title: Social Media and Office Administrator

Location: NKF Headquarters, Worksop, S81 8BW

Reporting to: Office Manager & Head of Marketing

Hours: 36 hours

Salary: Up to £20,000

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As Social Media and Office Administrator, you will be responsible for the growth in engagement, updating and daily management of the NKF’s social media channels. You will also be the primary point of contact for patients, members, supporters, and stakeholders. You will provide administrative support to the team and be responsible for updating our database, as well as supporting the running of our patient engagement projects, events, and our office.

Main duties and responsibilities:

Progress the NKF social media strategy and develop plans that drive engagement and revenue
Act as the main administrator on all social networking accounts for NKF
Keep up-to-date with social media trends and competitor activity, providing monthly reports and recommendations to the Head of Marketing
Work with the Communication and Marketing team to develop a quality digital offering across all channels belonging to NKF
Develop engaging, creative and innovative content for social media plans that promote the NKF and drive engagement & revenue
Design promotional materials for the charity
Become an advocate for NKF in social media spaces, engaging in dialogues and answering questions where appropriate
Provide a high level of administrative support to all areas of the charity
To be the first point of call for all visitors to the building and to manage the main reception, email address and main telephone line
Update Blackbaud (database) and filing systems
Provide administration support for fundraising and charity events
Liaise with the accounts department to ensure timely process of income
Organise mailings to members, supporters, and donors
Support with office supply management

General Responsibilities:

Co-operate with all staff in maintaining good relationships with outside agencies and the general public in order to uphold the charity's image and win increased support for its work
Maintain confidentiality in all areas of work
Ensure that your conduct does not conflict with professional expectations.
Actively support and promote the NKF strategy and values
Co-operate with all staff in maintaining harmonious inter-personal relationships
Ensure an awareness and observation of Fire and Health and Safety Regulations
Carry out any other duties as are within the scope, spirit and purpose of the job, the title of the post and its grading as requested by your Line Manager or the Chief Executive

Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop, the job description will be reviewed and is subject to amendment in consultation with the post holder.

Person specification:

Experience of working in the charity sector would be beneficial
Minimum of 2 years’ experience in a social media marketing capacity
Extensive knowledge of all social media platforms and how each platform can be deployed in different scenarios
Proven administration experience
Experience of database use - Skills / Knowledge/ Abilities
Experience of using photoshop and Canva
Exceptional organisational skills
Good IT skills including the ability to use Microsoft Outlook, Excel and databases and to learn unfamiliar packages quickly and effectively
Ability to work within the bounds of confidentiality
Ability to think and work independently when needed
Excellent attention to detail
Ability to act on own initiative and organise personal workloads effectively Communication & Interpersonal Skills
Excellent communicator with good interpersonal and listening skills.
Strong written and verbal communication skills

NKF is committed to promoting equality and diversity.

Job Types: Full-time, Permanent

Salary: Up to £20,000.00 per year

Benefits: