SME Credit Operations Agent

SME Credit Operations Agent Cardiff, Wales

Starling Bank
Full Time Cardiff, Wales 28000 - 35522 GBP ANNUAL Today
Job description

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office later on this year.
Reporting to the SME Credit Operations Team Lead, we are looking for an SME Credit Operations Agent to help support our growing lending business.
Responsibilities

  • Proactively respond to inbound customer queries received via the Lending Zendesk queues
  • Complete initial vetting of SME lending applications
  • Generate SME credit facility legal documentation
  • Communicate credit lending decisions to businesses
  • Support the Lending team by putting in place credit limits, payment plans and assigning interest schemes
  • Liaising with other areas within the Bank, such as Legal, Compliance, and Underwriting
  • Proactively seek ways to improve current credit operations processes and procedures
Requirements:
  • Great interpersonal skills, with the ability to respond to customer queries efficiently and sympathetically
  • Organised, with the ability to deliver to deadlines and manage conflicting priorities within a dynamic environment
  • Operates collaboratively within a team environment
  • Experience in business lending would be desirable
Benefits:
  • 25 days holiday (plus take your public holiday allowance whenever works best for you)
  • An extra day’s holiday for your birthday
  • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
  • 16 hours paid volunteering time a year
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships
About Us
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.
We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

SME Credit Operations Agent
Starling Bank

www.starlingbank.com
London, United Kingdom
Anne Boden
Unknown / Non-Applicable
501 to 1000 Employees
Company - Private
Banking & Lending
Finance
2014
Related Jobs

All Related Listed jobs

Finance Analyst
BGIS London, England 40000 - 50000 GBP ANNUAL Today

Ability to communicate accounting principles to support procedures and to explain financial results within the team and to internal customers.

Receptionist
Park Plaza London, England Today

Shift patterns shared at least 2 weeks in advance so you can plan your life around work! Who will manage requests promptly, helpfully, politely and with a

teacher
Long-term Teachers Salisbury, England 31200 - GBP HOURLY Today

Primary Teacher

  • Maternity Cover
  • Full time
  • Planning and marking involved

A...

Data Insights Analyst - 12 Month FTC
Experian Nottingham, England 28451 - 36445 GBP ANNUAL Today

Ensures the quality of all data sent to clients/customers. Works independently to develop and deliver solutions, insight, capability and products using best

analyst
Canada Life Toronto 81375 - 67410 CAD ANNUAL Today

Job Description:

Are you seeking the opportunity to shape the future of Canada’s financial services landscape? Do you have a proven...