Smart Operations Manager - Operate

Smart Operations Manager - Operate Remote

Full Time Remote 45661 GBP ANNUAL Today
Job description

Title: Smart Operations Manager
Department: Industry Operations
Location: Remote
Salary: £45,661

Are you an experienced people manager, with experience of working in the energy industry?

Do you have exceptional communications skills and able to work well under reactive situations?

We have a great opportunity to join our Industry Operations department, where you will play an integral part in the efficient running of our Smart Operations team.

What we can offer you?
We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension scheme, bonus up to 10%of salary and a health care scheme. You’ll also get the chance to work for one of the top CEOs in the UK, as voted for by Glassdoor’s 2022 Employee’s Choice Awards

We aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.

Putting the customer first is part of how we live and breathe at Utilita. Alongside our values – Fairness, Smart and Sustainability – this ethos guides every decision we make.

What does this role involve?
As a Smart Operations Manager you will effectively manage the health and support of our Smart Metering estate. Playing an integral role in the department's support of field operations, IT development and Service Functions.

Day to day, you will;

  • build and maintain third party industry partnerships;
  • support the Smart Team Leaders to ensure compliance and efficiency targets are achieved;
  • be a point of escalation and ensure resolution to with any outstanding issues;
  • work with key stakeholders throughout the business and communicate performance;
  • represent Utilita at external industry meetings and committees;
  • developing new processes working with Head of Smart Operations

Who are we looking for?
You will be a strong people leader, with a good working knowledge of smart metering. You will be results focused and can drive performance within you team to achieve SLA’s.

To be successful in this role you will be required to pass an enhanced security vetting process.

Additional benefits available on your first day!

  • Utilita Bonus Scheme, made up of personal and company elements.
  • Career progression, 32% of our vacancies in 2022 were filled internally.
  • Pension scheme, Utilita contribution at 4% of your salary when you contribute 5%
  • 25 days annual leave plus bank holidays.
  • The opportunity to win tickets to major outdoor events with Utilita Extra –including, gigs and shows at the Utilita Newcastle, Sheffield, Birmingham and Cardiff arenas.
  • Discounted employee energy tariffs.
  • Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
  • We are in the process of setting up our own charitable foundation and offer all our staff a paid volunteering day every year. Plus the chance to be involved in various fund-raising opportunities.
  • A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
  • Death in service, twice your annual salary.
  • Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.

About us
Founded in 2003, Utilita is the first – and still only - energy company created to help households use less energy, by giving them better control via digital technology. Which is why we were voted Sustainable Tech Company of the Year 2022 in the Southern Tech 100 companies and our industry-leading smartphone app (USwitch Awards won best app 2018, 2020 and 2022).

Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.

Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021. We are the only supplier created to help customers use less energy, which is why sustainability in one of our core values.

Job Type: Full-time

Salary: £45,661.00 per year


  • Monday to Friday


  • Operations management: 1 year (preferred)

Work Location: Remote

Smart Operations Manager - Operate
Chandlers Ford, United Kingdom
Bill Bullen
$500 million to $1 billion (USD)
1001 to 5000 Employees
Company - Private
Energy & Utilities
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