site reliability engineer Wilmington, DE
Job description
There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.
As a Site Reliability Engineer III at JPMorgan Chase, within GLOBAL TECHNOLOGY INFRASTRUCTURE team you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.
Job Responsibilities
- Understanding our implementation of various market leading technologies to be able to provide a stable and reliable platform for our customers internally within the Bank.
- Continually reviewing the estate to understand issues that are raised and question “why?” they happen. We look for long term solutions rather than quick fixes, although quick fixes have their place when we need to ‘get back up and running’.
- Reacting to customer queries and concerns, partnering with our Platform Owners and Engineering Teams.
- We capture metrics and telemetry to understand our applications and supporting hardware in order to evidence the health and adherence to our SLA, SLO and SLI’s as well as monitoring against our error budgets. Where they deviate we will deliver solutions to get back on track, or more importantly stay on track!
- Our focus is on automation and this includes proactively monitoring our systems to highlight events or issues that need attention. From here we need to intelligently and automatically decide on what corrective action needs to be taken, then acted on (i.e. self-healing).
- Where this fails, we auto-ticket to get human involvement quickly.
- We need people who can think on their feet, think outside of the box and not to be afraid of experimenting.
Required Qualifications, Capabilities, and Skills
- An understanding and experience of Site Reliability Engineering (SRE) concepts, terms and day-to-day activities.
- Proven experience of software development or infrastructure engineering; Python language, Ansible development, synthetic testing, any other automation style activities, etc.
- An understanding of some form of monitoring and event management tooling, and how these are implemented.
- A good understanding of Cloud (internal or external) concepts and implementations.
- You have great communication, team work and problem solving skills.
- You are good at self-management and are self-motivated to see your work through to implementation.
- Appreciation of Incident Management processes (ServiceNow would be ideal), JIRA concepts, Agile SDLC, BitBucket
Preferred Qualifications, Capabilities and Skills
- An understanding and experience of Site Reliability Engineering (SRE) concepts, terms and day-to-day activities.
- Python language, Ansible development, synthetic testing, any other automation style activities, etc.
- Understanding of Cloud (internal or external) concepts and implementations.
- Appreciation of Incident Management processes (ServiceNow would be ideal), JIRA concepts, Agile SDLC, BitBucket
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
ABOUT THE TEAM
Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.
