Find More Than 10K+
United Kingdom Jobs

JOB TITLE: Site Cleaning Operation Manager

REPORTING TO: General Manager

LOCATION: Royal Docks, London E16 2QT

CONTRACT: Permanent

HOURS: 40 hours per week

SHIFT PATTERN: Monday to Friday 8am-5pm (needs to be flexible)

PAY RATE: £18.07 per hour

ROLE OVERVIEW AND PURPOSE

As a Site Operations Manager you will be required to deliver the highest standards of cleanliness, hygiene, and problem-solving solutions to the client, internally and externally by ensuring that the building including all associated service roads and car parks are fully maintained and safe through a planned and reactive janitorial program.

KEY RESPONSIBILITIES

• Manage the contract in line with company policies and procedures
• Manage all aspects of the on-site staff and non-staff budget ensuring strict guidelines are adhered to complete budget forecasts and monthly reconciliations
• Ensure high standards of housekeeping are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure best practice is continually delivered
• Control the delivery of the staff rota’s, completion of payroll and correct manning levels ensuring compliance is always maintained
• Lead and advise the team in managing absence and holiday records including sickness and annual leave for all site staff
• Manage recruitment, induction, training, development and retraining of staff
• Ensure adequate quality performance (KPI’s / SLA’s) measures are adhered to and any noncompliance is resolved in a professional manner
• Undertake and manage a daily and weekly client audit program and produce accurate and informative weekly and monthly reports in line with contract KPI’s
• Investigate and record all housekeeping incidents ensuring all key personnel are always kept fully informed, and key learning points are actioned
• Ensuring strict compliance to the General Data Protection Regulation (GDPR) and associated regulations
• To lead the team in the identification of training needs and ensure accurate site records are always maintained
• Ensure on site supervisors manage their teams ensuring they are fully conversant with their individual tasks
• Ensure the Health & Safety policies and procedures are adhered to in line with company policies and procedures.
• Conduct return to work interviews and perform absence management processes as required

• Ensure all team members carry out their duties in a correct and timely manner in accordance with cleaning / pottering specification
• Responsible and accountable for safety and welfare of team members

REQUIRED SKILLS AND EXPERIENCE

• Ability to work on own initiative proactively and with the minimum of direction
• Ability to analyse problems and to implement solutions
• Strong literacy and numeracy skills
• Ability to communicate confidently, clearly, and effectively, orally and in writing
• Ability to write concise, logical, and accurate reports and procedures,
• Proven time management and organisational skills with excellent attention to detail
• Excellent interpersonal skills, with the ability to handle sensitive issues sympathetically and effectively
• Ability to engage persuasively with staff at all levels across departmental and organisational structures
• Ability to manage a budget and to forecast expenditure
• Strong customer focus with attention to detail