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Job description

Job title – Shop Assistant

Basic Rate – £10.50 per hour, increasing to £11 per hour once successfully completed the probation period.

Work Pattern – 40 hours per week, shift pattern, weekend availability essential

Location – Ealing, London

This is an exciting opportunity to join Tian Tian Market's new store in Ealing, opening Summer 2023,

As a Shop Assistant you will provide excellent customer service, replenish/manage stock, assist with deliveries & follow store procedures/polices.

You will need to be self-motivated & have a positive, successful attitude. Experience working in a similar retail role is essential.

We are looking for long term staff who want to grow their career with the company.

You will report to the Managers, Supervisors & Senior staff

This is a full-time role & you must be available to work 5 days, 40 hours per week. Please no part-time applications at this time.

Potential candidates will be invited to an interview & half day trial shift at the Canary Wharf store. Once hired training for the role will be conducted at existing stores for 2-3 months.

Duties/responsibilities:

• Consistently provide a high level of customer service at all times.
• Assisting shoppers to find the goods and products they are looking for.
• Answering queries from customers.
• Managing customer complaints.
• Be involved in stock control and management.
• Receiving and storing the delivery of large amounts of stock.
• Stocking shelves correctly with merchandise.
• Checking price labels & date checking stock on the shop floor.
• Being responsible for processing cash and card payments.
• Reporting discrepancies and problems to the store management.
• Balancing cash registers with receipts.
• Keeping the store safe and clean, this includes correctly disposing of waste, vacuuming and mopping.
• Working within established guidelines
• Being aware of security threats within the store and being on the lookout for shoplifters and fraudulent credit cards etc. Reporting issues to senior staff
• Keeping up to date with special promotions and putting up displays.

Experience/skills:

• Previous retail/customer experience (Essential).
• Bilingual English & Mandarin or Japanese (Desirable)
• Knowledge of Easy Asian & South East Asian food products (Desirable)
• Excellent customer service
• Having a friendly and engaging personality.
• Comfortable working & communicating with members of the public.
• Should have a positive manner.
• Must be helpful and polite.
• Able to work as part of a team.
• Knowledge of inventory or merchandising techniques (Desirable).
• Experience receiving large quantities of stock.

You must have eligibility to work on the UK.

What you'll receive:

You receive a competitive salary, annual leave, staff discount, pension, statutory sick pay, Employee Assistance Program

After passing the 3 month probation period you will gain access to the employee benefits platform, Perkbox, which includes discounts at leading retailers, discount gym membership & much more. Also full time employees are eligible for the company bonus scheme.

We look forward to receiving your application.

Please note your employment is conditional upon the Company's receipt of satisfactory references

Job Types: Full-time, Permanent

Salary: From £10.50 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus scheme

Application question(s):

• Do you have an interest & knowledge of South East & East Asian food products?
• Are you available to work 40 hours, 5 days per week? (Weekend Availability is essential)'

Experience:

• Supermarket Retail: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Shift availability:

• Day shift (required)
• Night shift (required)

Work Location: One location

Reference ID: TTM041