Shop Assistant Sowerby Bridge, England
Job description
CHARITY SHOP ASSISTANT
Job Description
Sowerby Bridge
Salary Scale: Grade 8 - £20,319 pro rata
Hours: 15 hours per week including weekend working
Responsible to: Shop Manager
Accountable to: Retail Area Manager
Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible quality of life. This is enabled by provision of the highest standard of compassionate and evidence-based specialist palliative and end of life care for adults in Calderdale who have active, progressive life limiting illness.
Job Summary
We are currently recruiting a Shop Assistant to work in our Sowerby Bridge shop with the Shop Manager and Volunteers to provide a high quality of retail service in relation to agreed performance targets. The post holder will run the shop in the Managers absence, undertaking all appropriate duties to ensure continued operation of the shop.
Provide effective leadership to the volunteers, managing and supporting as appropriate to ensure they operate as an effective and motivated team.
Minimum Qualifications / Experience Required
Educated to GCSE level or equivalent
Minimum of one years’ experience in the retail sector
Experience of providing customer service
Key Working Relationships
Shop Manager
Retail Area Manager
Retail Support Co-ordinator
Retail Training Co-ordinator
Head of Retail
Retail Team
Income Generation Team
Volunteers
Volunteer Services Co-ordinator
Local Community and supporters
Duties and Responsibilities of the Post
To work with the Shop Manager to adhere to stock control, pricing, and rotation procedures, displaying goods in the shop, and maintaining high overall standards of display and housekeeping.
Maintain a high standard of display, both externally and internally.
Achieve and maintain high standards of housekeeping, organisation, and cleanliness throughout the shop premises.
Provide the highest level of customer service to donors and customers.
Help to actively promote Gift Aid in the shop, achieve the targeted conversion rates and manage the Gift Aid process.
Maintain awareness of competitor activity in the local area (particularly in the charity / low cost sector) and provide feedback to the Shop Manager.
Assist the Shop Manager to ensure the shop is a safe environment that protects all staff, volunteers, and the public.
Actively encourage all donations into the shop.
Understand and comply with the requirements of Trading Standards Regulations in the shop.
Hold shop keys, opening & closing the premises for trading hours ensuring that the hours are strictly adhered to when the Shop Manager are unavailable.
Report any maintenance or H&S issues in the shop to Shop Manager.
To carry out any other duties as reasonably requested by Shop Manager.
To work in any other shops as necessary.
Be familiar with and able to operate all necessary procedures on the till.
To support the manager in merchandising creatively to ensure maximum sales and profit are achieved.
Volunteers
To assist the Shop Manager by providing advice & guidance to the volunteers in order to develop an efficient & effective team across both shops.
Recruit, support and help train volunteers, working with the Retail Training Co-ordinator and the Retail Support Co-ordinator.
Customer Service
Ensure that customer service is professional and supports the ethos of the hospice.
Promote the use of the Hospice loyalty card scheme.
Support and advertise hospice events, campaigns, and awareness issues.
Build relationships with customers and the community.
Promote the role of the charity in the community.
Team Working and Leadership
Be an active, participative, and supportive member of the Retail Team to ensure that all aspects of the Hospice retail strategy are successfully delivered.
Education
Be willing to undertake further education and training as part of professional development to meet the demands of the role.
Finance
To comply with the correct financial procedures. This will include accurate cashing up, banking, reporting of figures, and relevant paperwork as required.
General
Build long term sustainable relationships within the Calderdale Community at all levels and represent the organisation at key events and activities where applicable.
Complete all administrative paperwork such as sales sheets and stock control sheets correctly and promptly.
Build key relationships with other hospices and charities both within the area and nationally where appropriate to remain competitive in the workplace.
Promote volunteering opportunities where and when appropriate.
General Duties & Responsibilities
Overgate Hospice is a no smoking organisation
The employee must maintain a safe working environment in accordance with Overgate Hospices Health and Safety policies & abide by the Health and Safety at Work Act (1974)
The employee must attend annual mandatory training sessions
The employee must ensure that they comply with all Hospice policies and procedures at all times & participate in the development and implementation of Hospice policies
The employee must be actively involved in Hospice Governance and support the audit cycle
The employee must maintain strict confidentiality at all times, applying to all aspects of Hospice business and work within the guidelines of the Data Protection Act
Employees must demonstrate commitment to their own personal development and are required to make a positive contribution to fundraising and raising the profile of the Hospice locally and nationally
Employees must adhere to the Hospice’s Standards of Behaviour Framework in all aspects of their work
Work closely with the Volunteer Services Coordinator as appropriate to ensure that any volunteers are supported in their roles, addressing any issues as they arise
Use all Hospice resources economically and cost effectively
This job description is not exhaustive and will be subject to periodic review. The employer and the employee share responsibility to review and amend it as appropriate
Safeguarding children and adults at risk
All Hospice staff are required to act in such a way that at all times safeguards the health and well-being of children and adults at risk. Familiarisation with and adherence to the Hospice safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training.
Valuing Diversity and Equality
All employees should carry out their duties in accordance with the values and principles of valuing diversity and equity of provision. It is the responsibility of all employees to support the Hospice vision of promoting a positive attitude to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of the Hospice’s Equal Opportunities Policy.
PERSON SPECIFICATION
Qualifications/Training - Essential
Educated to GCSE C or above level or equivalent
Qualifications/Training - Desirable
Clean, current driving licence and access to own transport for use at work
Knowledge - Desirable
Knowledge of the local area
Knowledge of gift aid legislation
Experience - Essential
Experience of working in a busy environment
Experience of customer service
Minimum of 1 year’s retail experience
Experience - Desirable
Experience of representing an organisation in a professional manner
Experience of prioritising own workload and working with minimum supervision
Experience of working in a charity shop
Experience of working within a team voluntary or otherwise
Skills/Abilities - Essential
Excellent organisational skills
Flexible, friendly, accessible attitude
Excellent communication skills (written and oral)
Good timekeeping
Ability to work flexible, occasional unsocial hours
Ability to work in a team which includes volunteers
Ability to maintain confidentiality
Skills/Abilities - Desirable
Computer literate and proficient in the use of Microsoft Office Suite of programs
Excellent communication skills (written and oral)
Personal Attributes - Essential
Ability to deal with conflicting demands and pressures
Team player who earns the trust and respect of colleagues
Positive professional approach and image
Commitment to the purpose and values of Overgate Hospice
Emotionally Resilient
Professional Attributes - Desirable
Understanding of and empathy with Hospice environment
Job Types: Part-time, Permanent
Part-time hours: 15 per week
Salary: £20,319.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Work Location: One location
Application deadline: 10/04/2023
