Shift Manager/ Restaurant Floor Manager

Shift Manager/ Restaurant Floor Manager Ballymena, Northern Ireland

Tim Hortons
Full Time Ballymena, Northern Ireland 11.5 GBP HOURLY Today
Job description

Job Title : Restaurant Floor – Shift Manager

Salary : £26,200 per annum

Location : United Kingdom

Experience Required : Experience of working in a Quick Service Restaurant (QSR) / Fast Food Restaurant.

Employer

Tim Hortons UK are going through a period of exponential growth, with the aim to open an outlet in every town and city throughout the United Kingdom over the next 2 years. There has never been a better time to join a fast-developing organisation whilst growing your career at the same time.

A quick service restaurant with a difference, Tim Hortons is all about great food, coffee and sweet treats served with a warm and friendly approach. With over 5,000 stores and 2 billion cups of coffee sold worldwide, there has never been a better time to join Tim Hortons UK!

Job description

The Tim Hortons Restaurant Floor - Shift Manager position assists the restaurant manager in managing all aspects of the restaurants day to day operations to ensure standards around people, products, cleanliness and an Exceptional Customer Experience, are fulfilled.

Key Responsibilities:

  • Ensures high standards of the customer experience are always maintained.
  • Resolves customer complaints and turns potentially negative situations into positive ones.
  • Motivating and encouraging a team to achieve targets and deliver the best possible customer experience.
  • Taking responsibility for presentation of products, ensuring they are correctly merchandised and stocked to agreed levels.
  • Understands and can lead the team to achieve key performance indicators set for the restaurant daily.
  • Displays knowledge of and work within compliance to applicable legislation including food safety, health and safety, and employment standards.
  • Responsible for the opening and closing of our restaurants.
  • Maintaining operational standards within the restaurant, such as product quality, food hygiene standards, customer experience, speed of service and hospitality, restaurant cleanliness, and team’s presentation.
  • Supports management team to achieve a B and above on Store evaluation scores on audits viz Restaurant Excellence Visit (REV).
  • Education of employees regarding the restaurants health and safety policies.

Requirements:

  • Must have a flexible and disciplined approach to work.
  • Some experience of working in a Quick Service Restaurant (QSR).
  • Able to work as part of a team and on their own.
  • Must be educated to Higher Secondary School/ RQF Level 3/BTEC /A Levels.
  • Fluent in the English Language (Minimum B1 level).
  • Knowledge of Food hygiene would be advantageous.
  • Understanding of Health & Safety procedures is desirable.

#INDLM

Shift Manager/ Restaurant Floor Manager
Tim Hortons

www.timhortons.com
Oakville, Canada
Jose Cil
Unknown / Non-Applicable
10000+ Employees
Company - Public
Restaurants & Cafes
1964
Related Jobs

All Related Listed jobs

medical assistant
University of Miami Miami, FL Today

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of...

Part Time Warehouse Operative
Trak Employment Solutions Swindon Today

Trak Employment Solutions, acting as an employment business, are working in partnership with one of the UK's leading homeware and garden e-commerce business. Assisting in their period of sustained...

customer relations
McColl's Bristol, England 10.420192307692307 - 7.4899038461538465 GBP HOURLY Today

Customer Assistant

We’re currently looking for enthusiastic and engaging people to join our Store team.

Here at...

sales analyst
JustOverTheTop London, England 24960 - GBP HOURLY Today

As a Sales Associate at JOTT, you play a key role in translating our brand DNA and our Story to our customers. You are the voice of JOTT and a...

customer relations
Tenpin Exeter, England 12314 - GBP HOURLY Today

Come join our fantastic team.

We love to entertain! It’s in our DNA!... and it’s not just about bowling. We...