shift manager Lutterworth, England
Job description
Who are we?
As part of the wider Rhenus global group, encompassing 39,000 employees, and a turnover of 8.6 Billion, here in the UK, Rhenus is experiencing an extended period of growth as a result of business success. Being part of the Rhenus family-owned group, means our employees benefit from a Global network of diverse services, skills and resources.
Rhenus Home Delivery provides a 2-man home delivery service to customers around the UK. We offer quality, professionalism, reliability and excellent service when dealing with our customers.
We are currently looking to recruit a full time Warehouse and Returns Shift Manager who is available to start as soon as possible based at our depot in Magna Park, Lutterworth. Working pattern for this role is 8 AM to 4.30 PM, Monday to Friday.
The Role
To maintain high customer satisfaction levels through excellence in dispatching, identifying, receiving, and ensuring quality of products. Measure and address the effectiveness of employee performance and warehousing activities and employees performance. Organising and maintaining inventory and storage area. Monitor and continually improve the Depot KPI’s as set out by the Operations Manager.
- Control and organise storage and inventory of customer products including live orders.
- Management of the onsite team of Supervisors, Team Leaders and Warehouse Operatives.
- Ensure the accuracy of inventory and shipments, inbound and outbound.
- Communicate position expectations and train employees of Standard Operating Procedures.
- To work with the QC Manager with all aspects of H&S.
- Define staffing needs and allocate workload.
- Interact with stakeholders to resolve problems or answer questions.
- Maintain records, utilise specialized reports (WMS).
- Implement new methods, processes, and improvements in line with the depots vision.
- Identify operational needs in line with development of work force and daily work load.
- Consult and organise activities with other teams and departments.
- To deputise in the Operations Manager absence.
- Liaise with recruitment agencies and requesting Warehouse Operatives depending on workload.
- Oversee of returns department and supporting the Returns Supervisor.
- Adhere to returns processes and requirements to match clients expectations.
- Deal with escalated emails regarding returns from the clients.
Key Skills
- A keen eye for detail
- Hard working and driven to succeed
- Portrays a ‘can do’ attitude in a pressurised environment to hit critical deadlines
- Enthusiastic
- Flexible
- Established warehouse management expertise
- Highly efficient management techniques and skills set
- Understanding of Warehouse Software application packages (WMS)
- Knowledge of conventional management and warehousing fundamentals
- Basic knowledge of returns
- Ability to retrieve, analyse and input data
- Hands on dedication to staff training and championing new ideas
- Excellent interpersonal and communication abilities
- Strong organisational and time management skills
- Proven experience in coordinating and directing operations
Benefits
- Immediate start
- Membership of employee benefits platform, including cycle to work scheme, employee assistance program, shopping discounts and much more
- Life Assurance
- Company pension membership
- Full Uniform
- Refer a friend bonus
- Free parking
Job Types: Full-time, Permanent
Salary: £36,050.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Lutterworth, LE17 4XT: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 31/07/2023
Reference ID: MP_WRM
