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• Contract Type: Permanent / 40 Hours Per Week
• Salary: circa £36,600 plus Bonus
• Location: Liverpool Depot, Sugarbrook Drive, Stonebridge, Liverpool, L11 2BD
• Days of Work: 5 out of 7 to include Weekends
• Hours of Work: Various shifts available

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

We are currently recruiting for experienced Shift Managers, across a variety of shifts, to strengthen our depot operations management team.

We are looking for managers who;

• Thrive working within a pressured, fast paced and time-bound environment.
• Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
• Working to strict KPIs (with some budgetary requirements) including Service, Cost, Productivity, Transport and Health and Safety.
• Can effectively manage and motivate their teams of drivers and/or warehouse operatives
• Are passionate about delivering a quality service
• Demonstrate the DPD DNA of Respect, Accountability, Passion, Flexibility, Hard Work and Honesty

The roles on offer are

Shift Managers - Dispatch

In this role you will be working closely with our self employed Owner Drivers (OD’s) and Employed Drivers, building a strong relationship with them and keeping the drivers engaged, well managed and motivated to ensure outstanding service is delivered. Other key accountabilities will be;

• Ensure depot target for Core Routes is achieved
• Ensure depot target Stops Per Route (SPR) is achieved
• Ensure company target for CITO is achieved
• Ensure Depot Clear is achieved

Shift Manager - Customer Experience

In this role your key responsibility will be to achieve depot objectives in terms of operational, compliance, financial, customer service and HR tasks and responsibilities, through the effective management of employees, maintenance of company operating standards and ISO operating procedures specific to own areas of accountability.

Other key accountabilities will be;

• Ensure company target for Premium Service is achieved
• Ensure there are zero Exceptions
• Ensure company target for Collection Service is achieved
• Ensure company target for Delivery ETAs is achieved

Shift Manager - Sortation (Nights)

In this role you will be managing a team of warehouse operatives throughout the night making sure that they are engaged, organised and motivated, whilst they unload the lorries that arrive into the Depot in the most efficient and timely manner. Other key accountabilities will be;

• Ensure company CAD % is achieved
• Ensure depot Throughput target is achieved in line with targeted tip time
• Ensure company target for Saturations is achieved
• Achieve depot PPMH target

What we’re looking for;

You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:

• You will have strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision-making, problem resolution and time management skills.
• Demonstrate high levels of resilience, self-motivation and flexibility.
• Excellent computer skills with the ability to use Google chrome applications
• The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• Free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.