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What’s the purpose of role:

To be an active team member, ensuring that all work is complete according to Daily Work Schedule and that all information received is communicated to the right people in a timely manner and all Compliance standards met. To be actively involved and maintain an effective and productive team which focuses achievement on results and develops and sustains effective customer relationships.

Who you’ll deal with:

Internal: Food Supply Function Manager, other Shift Leaders, Food Supply and Flight employees, other units, Central Services Team at Manchester, support functions, Operation / General Manager.

External: Airlines, CAA, auditors, contractors

What you’ll be doing:

• To ensure work is completed according to daily work schedule and all costs are within agreed targets
• Stock taking
• Ensuring the work schedule is maintained by shift taking effective corrective action as required highlighting on-going issues to the appropriate Shift Leader/Team Manager
• Manage the roster effectively on a shift basis to ensure the schedule is maintained remaining mindful of costs
• Ensure team members carry out duties in line with work schedule
• Ensure standards of external and internal customer service are met
• Dealing with all issues or customer requests in a timely manner, escalating any matters which cannot be resolved to the relevant manager
• Adhering to all legislation, company policy and customer requirements ensuring team members follow agreed procedures
• Carrying out daily Compliance checks, appropriately communicating any issues
• Ensure housekeeping duties are being undertaken by team members
• Ensuring safe working practices are maintained at all times including : Use of Personal Protective Equipment

What are the Measures of success:

• Control of Overtime, Absence, Holidays, Rostered Hours.
• Company due diligence paperwork
• Legal compliance. E.g. Health & Safety at Work, Working Time,
• Security
• Internal and external Audits
• Observation and comments from customers
• Corrective Action on customer complaints
• Feedback from other Departments
• Training both Compliance and job
• Effective Communication e.g. daily / weekly briefs
• Stores experience