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shift manager London, England

Crimson Hotels Group

Full Time London, England 28350 - 23100 GBP ANNUAL Today

Job description

Job Ref: CRI2137

Branch: 100 Queen’s Gate Hotel London, Curio Collection by Hilton

Location: 100 Queen’s Gate Hotel London, Curio Collection by Hilton, London (South West)

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 09/06/2023

Closing date: 23/07/2023

Here at Crimson Hotels, we know our colleagues are key to our success. That is why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

We are looking for an experienced Shift Leader to join our team.

The Role

As a Shift Leader, you will be responsible for supervising the Front Desk operations during your assigned shift to a consistently high standard in order to deliver exceptional customer service to Guests.

Your main duties include:

Advising your shift team of any special events or VIP Guests in the hotel
Monitor the appearance, standards, and performance of receptionists with an emphasis on training and teamwork
Maximize sales revenues through up-selling
Manage Guest requests, inquiries, and complaints promptly and completely

The Person

As well as having previous experience in a similar role, we look for a Shift Leader to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.

Benefits

GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
Private Healthcare Plan – financial assistance towards the cost of healthcare
Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’
Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
Attractive front office upselling incentives scheme
Recommend a Friend incentive – bring your friends on board and receive a bonus after they’ve been with us for 6 months
Hero Of The Month recognition programme to recognise and celebrate your achievements
Freshly cooked meals to enjoy on duty
Dry-cleaning for your uniform
Lots of team member social events and wellbeing events