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Here at Crimson Hotels, we know our colleagues are key to our success. That is why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

We are looking for an experienced Shift Leader to join our team.

The Role

As a Shift Leader, you will be responsible for supervising the Front Desk operations during your assigned shift to a consistently high standard in order to deliver exceptional customer service to Guests.

Your main duties include:

• Advising your shift team of any special events or VIP Guests in the hotel
• Monitor the appearance, standards, and performance of receptionists with an emphasis on training and teamwork
• Maximize sales revenues through up-selling
• Manage Guest requests, inquiries, and complaints promptly and completely

The Person

As well as having previous experience in a similar role, we look for a Shift Leader to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.

Benefits

• GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
• Private Healthcare Plan – financial assistance towards the cost of healthcare
• Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’
• Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
• Attractive front office upselling incentives scheme
• Recommend a Friend incentive – bring your friends on board and receive a bonus after they’ve been with us for 6 months
• Hero Of The Month recognition programme to recognise and celebrate your achievements
• Freshly cooked meals to enjoy on duty
• Dry-cleaning for your uniform
• Lots of team member social events and wellbeing events