Service Support Worker Prestwick, Scotland
Job description
Service Support Worker
Location: 14 Prestwick, South Ayrshire
Contract: Fixed Term Contract – ending 31stMarch 2023
Hours per week: 14 Hours, 2 x shift patterns: 7 day service; 1.30pm to 9pm Monday to Sunday including weekend / bank holidays
Salary: £19514 - £22381 per annum
We’ve got an opportunity...
Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?
We are looking for a caring and resilient person, who can think on their feet in a pressured environment to join our Independent Living team.
Based in fast paced, busy and intense Emergency Department, you will provide practical and emotional support to patients. You will undertake non-medical tasks to free up the medical staff to be able to focus on their clinical role and make visitors' stay as comfortable as possible.
Responsibilities are very varied and include, but are not limited to:
- You will be supporting people home from hospital either from the Emergency Department or following a stay in hospital. You and a colleague will transport service users in an accessible Red Cross vehicle and then help them resettle back into their home. During the resettlement you will be provide some basic practical and emotional support to ensure that the service user is safe and to help reduce failed discharges.
- You will be alert to safeguarding and welfare concerns and will be assessing service users' needs and capturing key information that will help us provide appropriate follow-on support.
- You will be receiving referrals directly from clinical staff at the hospital and will be working with them to prioritise the referrals. Through the service you will play a key role in helping reduce unnecessary hospital admissions and delayed discharges.
- You may also be asked to undertake welfare checks and provide basic practical and emotional support to service users that we are providing follow on support to, to help enable them to live as independently as possible in their own home and prevent hospital re-admission.
Other:
- Escorting patients to assigned departments
- Collecting prescriptions to speed up their discharge
- Providing emotional support/pastoral care while they await treatment
- Providing emotional support to close friends and families
- Ensuring patients have food/drink while waiting for long hours
- Driving patients home when discharged and making sure they are safely settled at home
- Signposting and referring patients to other sources of support in the community
Please note that this service runs from Monday to Sunday (including bank holidays) and successful candidate will be expected to commit to up to 14-hour shifts (flexible days).
Say hello to the team…
Sometimes a little help can go a long way.
The Independent Living (IL) & Crisis Response (CR) service (IL/CR) are dedicated to making lives of vulnerable people a little bit better. We're a small team dotted all over the country that shares the same goal - to help those that need it most.
From picking up groceries to helping out around the house, we're there to make a difference. There's nothing better than knowing the time we spent with someone made them feel safer, happier, and more able to deal with crisis.
This role could be for you if…
You can make things great. You know how to improve service quality for the benefit of users.You’re professional. You can deal with queries in a diplomatic and confidential manner. You love being flexible. Working hours out with the norm suits you.
Also, you should be the following:
- Educated to GCSE level (or equivalent by experience)
- IT literate
- Full driving licence allowing you to drive a manual transmission vehicle
- Have a good knowledge of services provided by the NHS and Social Care
Closing date for application is 23.59 on the 8th January 2023 with interviews to follow.
We offer a wide range of staff benefits, these include:
- 36 days holiday (including Bank Holidays)
- Option to buy an extra 5 days annual leave
- Up to 6% contributory pension
- Flexible working policy
Click herefor further details on our staff benefits
A little bit more about us...
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.
Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.
At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability.
Diversity is something we celebrate and we want you to be able to be yourself at work, and feel you’re in a great position to help us spread the power of kindness.
In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.
If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.
As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.
If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.
The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).
Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.
Connecting human kindness with human crisis
Job Type: Fixed term contract
Salary: £19,514.00-£22,381.00 per year
Benefits:
- Employee discount
Day range:
- Monday to Friday
Shift:
- 10 hour shift
Licence/Certification:
- drivers license (required)
Work authorisation:
- United Kingdom (required)
Shift availability:
- Day shift (required)
- Night shift (required)
Application deadline: 08/01/2023
Reference ID: 6925
