Service Request Designer Reading, England
BT
Full Time
Reading, England
30000 GBP ANNUAL Today
Job description
Service Request Designer
Job Req ID: 9654
Posting Date: 17-Mar-2023
Function: Service
Location:
Basingstoke Road, Reading, United Kingdom
Salary: £30,000 + Benefits
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.
This role can be based in the following locations: Bristol, Reading or Dumbarton
About this role:
You'll be responsible for delivering a workable & efficient design / networking solution, to enable successful delivery of complex secure national infrastructure, for our Defence contract within Enterprise Managed Service (EMS). By working collaboratively across all defence teams, you'll help ensure successful fulfilment of orders, delivered proactively within agreed timeframes, and achieve our customer’s expectation of service excellence.
You will be able to work from a desk based role, within a secure environment, adhering to security protocol. Please note - the role is subject to you gaining and maintaining the necessary level of Security Clearance needed to undertake your work, minimum requirement SC with a willingness to obtain DV clearance.
You'll have the following responsibilities:
- Producing complex design solutions that meet the customer’s requirement & clearly communicate the requirements of the service to be provided
- Designing solution to detail equipment, components, networks services, cabinet layouts, connectivity diagrams, and field team work instructions
- Identifying and communicate risk, in respect to any impact on delivery within customer SLA’s
- Supporting the implementation of new technologies onto the secure defence infrastructure
- Working closely with customers, suppliers & stakeholders, maintaining the customer experience
- Tracking & update asset management databases with implemented design change
- Working to agreed operational performance measures, whilst maintaining the appropriate level of product, network & system knowledge for the role
You'll have the following skills and experience:
- Good IT Literacy skills. (MS Office) Able to manipulate data, prepare documents and presentations
- Use of Microsoft Visio (preferred)
- Prioritisation of complex workloads, dealing with multiple complex orders
- Ability to work both independently & collaboratively with internal / external customers
- Customer focused & result driven
- This role is subject to you gaining and maintaining the necessary level of Security Clearance needed to undertake your work, minimum requirement SC with a willingness to obtain DV clearance
Benefits:
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include:
Benefits of working for BT include:
- 22 days annual leave (plus bank holidays)
- Generous pension scheme
- BT Share Plan
- Discounted BT products including TV, Broadband and Mobile
- Flexible working arrangements
Further Internal Advertising
5 Key Skills:
- Good IT Literacy skills. (MS Office) Able to manipulate data, prepare documents and presentations
- Prioritisation of complex workloads, dealing with multiple complex orders
- Ability to work both independently & collaboratively with internal / external customers
- Customer focused & result driven
- This role is subject to you gaining and maintaining the necessary level of Security Clearance needed to undertake your work, minimum requirement SC with a willingness to obtain DV clearance
Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
