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Title: Veterans Service Representative -

Hiring Range: Up to 60K

Pay Band: 4

Agency: Dept of Veterans Services

Location: Arlington, VA

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public - G

Job Duties

Serve Virginia’s veterans and their family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through service and sacrifice. To advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits to which they are entitled. To educate veterans and dependents on the services and benefits offered by Virginia and the federal government. To conduct outreach to promote VDVS and the programs offered.

Minimum Qualifications

Knowledge of laws and regulations pertaining to veterans’ benefits is preferred. Experience with the military and / or military veteran communities. Ability to interpret complex laws and regulations and apply to casework. Ability to communicate effectively, orally and in writing. Customer service and public speaking skills. Some overnight travel is required.

Preferred Qualifications:

Must be eligible for accreditation to represent veterans before the US Department of Veterans Affairs. Graduation from an accredited college or university with significant course work in law and/or counseling is preferred. An equivalent combination of training and experience indicating possession of the preceding knowledge and abilities may substitute for the education requirement

Special Instructions:

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information:

Name: Robyn Waddy-Bey

Phone: (804) 787-0576

Email: [email protected]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.