service representative Dallas, TX
Job description
The AT&T Performing Arts Center commits to serving as a place of inclusion, diversity, and equity for our staff, artists, community and beyond. We commit to listening to each other, learning from each other, and taking a stand for what we know is right, so that all people feel valued, respected, and safe.
The Center is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit-based factors. Members of underrepresented groups are strongly encouraged to apply.
This position is the perfect fit for those passionate about the performing arts and serving patrons of the AT&T Performing Arts Center. We offer free covered parking and complimentary tickets to select performances! The position pays $14.00/hr.
Ticket services agents sell tickets to performances and provide customer service to fellow theatre-lovers. Scheduled call center shifts range from 4-5 hours while scheduled venue box office shifts range from 3-4 hours. We are seeking candidates who can work weekday/weekend call center shifts and weekend venue box office shifts. Agents can expect to work an average of 10-20 hours per week dependent on business needs and may be required to work onsite for all or part of their regularly scheduled workweek, subject to change.
Position Responsibilities (include but are not limited to):
- Answer sales and customer service phone calls in the ticket services center. For remote work from home days, a distraction free working space is expected.
- Provide in-person sales and customer service support at venue box offices (on campus and off) on performance days.
- Communicate effectively and maintain high standards of customer service.
- Uphold customer service policies and procedures.
- Process ticket orders and handle cash, checks and credit cards; balance ticketing batches.
- Accurately enter patron information into the Tessitura ticketing system.
- Maintain a customer service focus and professional demeanor.
- Other duties and responsibilities as required.
Education and Experience:
- High school graduate with solid basic math skills.
- Strong communication skills a must; both over the phone and in person.
- Box office, ticketing, retail, call center, customer service or similar work experience.
Knowledge, Skills and Abilities:
- Computer skills; including typing, navigating websites, utilizing multiple windows/tabs, and using e-mail.
- Excellent verbal and listening skills and the ability to work well under pressure.
- Reliability, timeliness, and ability to complete assigned tasks.
- Tessitura ticketing system knowledge a plus.
- Bilingual skills a plus.
AT&T Performing Arts Center is an equal opportunity employer committed to the belief that each individual is entitled to equal employment opportunity.
