Service Quality Manager Remote
Job description
Vertex Solutions has been providing excellent service to our clients in Enterprise Software, FinTech, Insurance, Mobile, R&D, Finance, and IT since 1997. We work for some of the most innovative names in their respective markets.
We operate as partners from a position of trust, developed through our delivery of essential talent time and time again. We have helped to build talented teams of scientific staff and engineers (in Software, Hardware, IT, and Network Support disciplines) from graduate through to board level, allowing our clients to create value and develop their brands.
We have enjoyed continued growth and success during the pandemic and as a result, developed a working methodology that has enabled our team to achieve significant results as well as be fully engaged with the business.
We provide some of the best technology talents in Europe to a mix of global brand names and cool technology start-ups.
Role – Service Quality Manager
Our client is one of the largest Financial Institutions and Financial Services organizations in the world, with operations in 64 countries and territories.
Using technology to transform the world’s leading financial institution, this is a job for the boldest problem solvers in the tech industry.
What you will be doing
You will be responsible for embedding Technology Service Management disciplines into the day-to-day activities of the Technology teams (success being delivering 100% availability of service and no repeat incidents), ensuring best practice is followed during all phases of the product lifecycle (with a significant focus on the run phase).
Ideal Requirements for this Role:
- Engaging all relevant stakeholders (CIOs, Service Management Practice Head, Infrastructure Management Head, etc.) to maintain visibility on their service operability metrics, risk appetite, incidents, and control effectiveness and to provide robust challenges to the same audience when risk appetites are threatened and instigate the incident process when risk appetite is breached.
- Acting as a conduit to the Service Management Practice as a whole from the Technology team and ensuring that operability requirements are given appropriate focus throughout the development and operations lifecycle.
- Overseeing the effectiveness of controls to ensure compliance with Service Management and Infrastructure Build policies and standards.
- Ensuring an effective engagement process is in place that is demonstrably adding value to all target stakeholders.
I guarantee we have some exciting projects that will not only be a significant next step in your career but also a great, challenging opportunity for you!
Employment Type – B2B
The way we work:
- An opportunity to broaden/deeper knowledge and expertise in global projects
- Be part of a dynamic IT environment
- Stable job in a professional team,
- Interesting path to a career in an international organization,
- Consistent scope of responsibilities.
- Contact with top IT technologies available in the market
- An environment where everyone has a voice
- Work and Learn from teams with mature processes and tools to ensure the best-in-class deliverables
Benefits:
- Private medical care and life insurance
Other benefits:
- Highly skilled tech team who is always ready to help, collaborate and share knowledge
- Clear career engineering path and the possibility to rotate between projects and teams (for the longer term)
Have we sparked your interest?
Get in touch! We are looking forward to speaking to you.
Reach out to me at [email protected]/ +48718811641 or apply for this job to know more.
