SERVICE PERFORMANCE ANALYST Cardiff, Wales
Job description
About The Service
Cardiff Council is a local government organisation responsible for delivering over 700 different services to our citizens, visitors, and businesses across Cardiff. The Council’s Digital & Customer Services stats Team are offering the opportunity to join them as a Service Performance analyst in Customer Services. The Stats and Support Team provide statistics for all areas within the customer and digital services teams ranging from the main contact centre for Cardiff council (C2C) to rent smart Wales service we run on behalf of the Welsh Government. We are the leading experts on Microsoft PowerBI within the council and full training will be given on this new Microsoft package. PowerBI accreditation can be gained within the team which is a very sought after skill in the stats and data visualisation sector.
About the job
In this Service Performance analyst role you will support our service and will learn to develop a wide range of workplace skills and experience, as well developing knowledge and understanding of the work and responsibilities of working in Local Government in Cardiff. You will gain invaluable experience in: • Working as part of a team • Using Microsoft Office Packages • Producing statistics to measure performance • Using state of the art Microsoft interactive Power BI software • Full training on software packages that can be taken forward into other roles • First line of IT support for a busy contact centre • Project management accreditation via the Cardiff Council Academy • Skills in data analysis, forecasting and presentation methods. • Networking opportunities through workgroups and meetings The team will help and encourage you to develop in the role and you will be encouraged to take on a variety of duties. You will receive supervision and on the job training and will have a named mentor to support you to deliver an efficient and effective service in a positive, customer-focused manner. The Corporate Trainee Scheme also provides opportunities to enhance your transferrable skills to help support your career progression. We are moving to online and homeworking working and you will be encouraged to develop the skills to support this. Where homeworking is required, you will be given the necessary equipment however, you will need to arrange your own internet connectivity.
What We Are Looking For From You
Our customers depend on us to keep delivering services even in the most challenging of times. We are looking for individuals who are interested in our work, keen to learn in the role and in helping us making a difference to our customers by delivering exceptional public services in Cardiff. Our Service Performance analyst gain valuable experience working for the largest Council in Wales.
Additional information
If after reading the job description, you have any questions about the role please contact Mal Perry on 07788 417967. This vacancy is suitable for post share. You should tailor your application to the role and state how you meet each of the criteria. Please do not submit a CV as this is unlikely to provide the information needed. Please read the guidance on how to apply. To support your application or potential future interview you may find it helpful to find out a little more about the wider role of the Council by following us on Twitter, Facebook, Instagram, subscribe to our YouTube Channel, or by visiting our website www.cardiff.gov.uk. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications. Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post. Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website: Important information you need read in order to complete your application:- • Application Guidance • Applying for jobs with us • Behavioural Competency Framework Additional Information:- • Employee Charter • Recruitment of Ex-Offenders • Privacy Notice
Job Reference: RES01124
