Service Operations Intern (One Year Placement) Farnborough, Hampshire, South East England, England
Job description
Job Title
Service Operations Intern (One Year Placement)Job Description
Service Operations Intern
Start Date: July/August 2023 (1 year internship / industrial placement)
Location: Farnborough, Hampshire / remote combination
Salary: £19,000 plus benefits
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
We are 75,000, wonderfully unique individuals who appreciate we are better together when we celebrate our diversity. We believe inclusivity & equal opportunities are for everyone. To find out more visit our Diversity and Inclusion at Philips site will show you more of what we care about, including our Employee Resource Groups.
In the UK, we are recognized as a Disability Confident employer and are proud to have signed the Armed Forces Covenant & “Time to Change” Mental Health pledge. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.
Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.
In this role, you have the opportunity to make life better
Join the Services & Solutions Delivery (SSD) team as part of your 12-month industrial placement programme. You'll find yourself part of a UKI team of like-minded colleagues, who all share a passion for creating value through customer service. You'll make a difference in new and surprising ways every day, improving the lives of the Philips Healthcare customers & patients.
The SSD team manages customer relationships, target metrics and much more to ensure we are providing the best service-levels, quality, and improvement activities expected by Philips’ customer base.
You are responsible for
Liaising with the various functions of the Service Support Centre to provide the best solution that balances the customer need against the business requirements.
Managing and updating Install Base records.
Coordinating orders of spare parts if required and keeping the customer and engineers informed at every stage.
Ensuring customers are aware of the status of their call and the actions taking place.
Managing the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement.
Working on specific commercial projects to support growth in the Service customer base.
Projects will be based on needs at that time, customer demand, new products and services and overall service initiatives.
Learn, update, and document the Lifetime Funnel Opportunity Creation Process.
With support of the Installed Base Manager, learn the process, complete the next annual update of the Lifetime Funnel looking at Philips install base information and external AXREM data, and document the process, actions, and work instructions to make sure that it can be sustained.
Working with Global Business Services (GBS) and Service Account teams to validate raw data and validating entitlement.
Working with GBS to ensure contract adjustment as required, (adding new customers, removing customers who do not renew etc).
Being a professional representative for Philips Healthcare with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with Philips Healthcare policy and targets.
You are a part of
A close-knit Services & Solutions Delivery team, including, planners, logistics coordinators & remote service engineers, led by a strong management team, you will report into the Service Business Manager for UKI. You will regularly collaborate with a variety of stakeholders from areas including Service Operations, Service Delivery, Supply Chain, Commercial Operations, Finance, Legal, HR & Marketing and will have the opportunity to build relationships with people all over the world.
As a collaborative team, we aim to spend more time together than apart and look forward to you joining us in our new vibrant and exciting offices in Farnborough, Hampshire, working in an agile working environment.
To succeed in this role, you should have the following skills and experience;
You must be in your penultimate year of study towards a business-related degree e.g., Business Management, Economics or equivalent (i.e., a 2025 graduate)
Proficiency in Microsoft Office Suite particularly in Excel (advanced skills like pivot tables would be a plus), PowerPoint & Word
Strong analytical skills / data insights skills
Excellent communication skills
An autonomous individual capable of motivating themselves in a hybrid home/office working environment.
A high level of drive and motivation
Ability to work effectively when working in a team environment as well as being able to deliver good individual results.
You are naturally curious, independent and want to work in a dynamic environment where you can interact with many people in the UK and abroad.
You are eager to learn and maximise your skills development.
In return, we offer you
A challenging, innovative environment with great opportunities for you to explore. You will in a supportive environment where your development is a priority. You will be compensated with a competitive salary and benefits including 25 days of paid holiday plus bank holidays pro rata. We adopt an agile work policy.
You will have the option to undergo the same training programme all our interns/graduates participate in, giving you a great sense of community and a head-start for post-graduation. What you put into this role; you will get out!
We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
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