Service Manager First Response Service (FRS) Huntingdon, England
Job description
Please refer to the attached job description and person specification for full details of responsibilities To provide the highest quality services within the resources allocated. To ensure that services are delivered within a robust clinical governance framework, monitoring, and evaluating standards of care routinely in accordance with trust governance arrangements. To ensure that the teams maintain clinical and care records in line with Trust policies and procedures. To ensure that there are team systems and processes to provide a responsive and effective service to service users and carers.
To promote an ongoing process of service improvement within the team. To work co-operatively across teams to ensure that care is effectively and safely delivered. To ensure that risk management and health and safety requirements are implemented. Participate in an On-call Rota as required.
To develop and maintain high performing teams. Maintain staffing and skill-mix to deliver the team functions and targets. To provide leadership within the team, supporting and developing the team to provide effective services. To maintain an appropriate working environment.
To investigate and respond to comments/complaints/incidents in line with the Trust policy and take appropriate action. To ensure that the teams have systems and processes in place to manage the work of the team. To work with senior colleagues to ensure that the team has appropriate operational management structures that support and develop team processes. To ensure that the team works within the Policies of the Trust.
To maintain effective team working with partners including primary care, statutory, voluntary, and independent sector organisations. To manage the team and promote effective multi-disciplinary team working. To work with professional leads and senior managers to ensure appropriate multi- disciplinary staffing and skill mix, taking account of the skill requirements of the team and the service. To establish and maintain effective working relationships with local authority staff, GPs, and commissioners.
To represent the team and the Trust in planning and developing the work of the team with other agencies, leading this work as required. To participate in service planning and development as part of the directorate business planning process.
