service manager Stratford
Stratford Nissan
Full Time
Stratford
110000 - 50000 CAD ANNUAL Today
Job description
Responsibilities:
- Generate and continually strive to increase labour sales.
- Maintain and improve CSI
- Train service advisors and review the sales performance of the service advisors and evaluate and train on an ongoing basis.
- Responsible for all internal work for our new and used sales departments, Liaison between Service & Sales.
- Write overflow client repair order work and work the Saturday rotation, Vacation coverage.
- Maintains timely and professional contact with service customers
- Maintains an organized and up-to-date repair log
- Prepares estimates and opens and closes repair orders when required
- Provides support in technical questions for the service advisors
- Supervises staff when directed by the service manager
- Schedules maintenance for service department vehicles and equipment.
- Prepares a list of needed service department equipment, supplies and required repairs and reviews with the service manager.
- Maintains high customer satisfaction ratings.
Skills and Requirement:
- Previous experience with the trust of being a key holder - minimum 3 years advisor or advisor/manager experience
- History of high client satisfaction achievement
- Knowledge of benchmarks for evaluating teams
- Strong computer skills including excel and google docs
- Comfort in adapting to new DMS if required
- Self motivated in role improvement
- Great time management skills
- Excellent client communication, forging relationships with our customer base
- Ability to manage others
- Professional appearance and conduct
- Valid driving license and good driving record
Job Types: Full-time, Permanent
Salary: $50,000.00-$110,000.00 per year
Benefits:
- Automobile allowance
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Stratford, ON N5A 6S5: reliably commute or plan to relocate before starting work (required)
Experience:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
