service manager Merseyside
Job description
Join our secondary care team as a Service Manager and become part of a company that really makes a difference
£40,000 - £50,000 per annum, depending on experience
40 Hours per week
Omnes Healthcare are looking for an individual who has proven experience of leading and running a service. You will have excellent communication and interpersonal skills with the ability to work well under pressure and meet the challenges of working to deadlines.
Omnes Healthcare provides community based specialist healthcare services nationally. Our services currently include Cardiology, Ear, Nose and Throat (ENT), Dermatology, Ultrasound and Minor Oral Surgery. Each service has its own dedicated administration team responsible for managing referrals into the service from local doctors and dentists, liaising with patients to book appointments and reporting on activity on a weekly basis.
The Service Manager will be especially skilled in project management, will provide service reports to the Board of Directors, and be responsible for the overall performance of their portfolio of service contracts.
The Service Manager will liaise with other Managers and associated staff and will be required to frequently liaise closely with internal and external business partners to ensure the smooth running of their contracts.
The Service Manager will also need to work closely with a number of Clients, Commissioning Groups and other external parties to continuously develop and improve the services we provide.
- Contribute to overall development of the business
- Work in partnership and support the internal functions including Finance, Human Resources, Business Development and Clinical Governance
- Develop and communicate to staff the expected service level for each service within the portfolio
- Effective establishment of service metrics in line with the client service contract, and on-going measurement and reporting of service against metrics
- Establish planned working patterns and logistics to best deliver the service in order to achieve service Key Performance Indicators (KPIs)
- Oversee the day-to-day operations of their portfolio and address to conclusion any operational and/or staffing issues that may arrive.
- Ensure compliance with health and safety, information governance and other statutory duties
- Lead the company's liaison with clients ensuring a positive working relationship including presentation of company performance at client review meetings
- Participation in Patient Participation Groups as required
- Impart the company ethos of exceptional patient care and Client servicing on all staff within your portfolio
- Prepare performance and audit reports as required.
Excellent management and IT skills
Experience of personnel issues including recruitment, training and supervision
Experience of working in the NHS as a manager is desirable
Ability to manage a team remotely
What Omnes Healthcare will offer you in return?
25 days holiday plus bank holidays
An extra day off to celebrate your birthday
NHS Discount
Remote working
And other benefits
You will be supported by, and work with, a diverse multi-skilled professional team of clinical and non-clinical friendly staff. In return we offer sponsored training, flexible working , family friendly policies, career progression within an expanding organisation, a competitive salary and benefits package, including medical indemnity for all work undertaken for Omnes Healthcare.
Apply today if you want to make a difference. We are a very inclusive and diverse business so if you need adjustments for the recruitment process, just get in touch, we will be more than happy to help. If you want more information, please get in touch.
