service manager Ipswich, England
Job description
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require
JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.
YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.
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Job overview
We have an exciting opportunity to recruit to the post of Service Manager and Clinical Lead for the Adult and Young Peoples Eating Disorder Service across Suffolk. The ideal applicant will have a clinical background in Eating Disorders and broad experience in Operational Team management. We are looking for someone who can provide a blend of strong leadership and management skills with specialist clinical knowledge to drive service delivery and the ongoing improvement of the service and development of clinical pathways.
The Service Developments are being led by NSFT working as part of a multiagency alliance partnership which includes working closely with experts by experience, and from primary care, education, social care and health in order to meet the needs of the young people and adults with an eating disorder. The service has received substantial investment to develop the service and support service users across their care pathway in response to the growing demand. and to meet the needs of young people and adults and create clinical pathways. The new investment in both the children and adult pathway teams includes increasing the capacity and skill mix of the multidisciplinary team including covering intensive support, and packages of intervention and support from the third sector namely BEAT and MIND.
Main duties of the job
To be responsible for the Operational management for the Suffolk Eating Disorders Service including budget management, performance of KPIs, Human Resources and oversight of the teams functions.
To support and drive the clinical development of the service to expand the Eating Disorders offer in Suffolk.
People participation and collaboration with the VCSE are fundamental to our service model, networking and ensuring development, maintenance, and systematic provision of a high quality specialist service in line with NICE guidance, NHS England agenda and national and local policy are key areas of the role. We value our team members and offer support for career development and as a leader ie the NHS leadership programme.
The post holder will be a member of the senior management team of our care group and will work closely with the other service managers, psychological therapy leads and senior nurses in order to transform our services. We value our team members and offer support for career development and as a leader ie the NHS leadership programme.
Working for our organisation
Working for your organisation NSFT is engaged in a process of significant and exciting change with a new Suffolk-wide care group for Children, Young People and Families.
Recent CQC inspection has shown improvements in the services which we plan to build on as we transform the Eating Disorder service following the recent investment from NHSE and the CCG.
We have a new leadership structure and are engaged with internal and external transformation. NSFT in collaboration with alliance partners are striving to deliver a truly biopsychosocial approach within the ‘Thrive’ framework. This will require significant system changes across Suffolk to move towards a whole system approach.
Detailed job description and main responsibilities
To fully support the Senior Leadership Team with the strategic and operational planning and delivery for their designated specialist service area(s) within the Care Group.
To work in partnership with senior clinical staff, the People Participation Lead and other stakeholders to support clinical engagement and leadership of performance, quality, safety and service development.
To develop a culture of continuous improvement in performance, quality and safety within a designated area.
To manage each specialist area within agreed resources including support services (e.g. Human Resources, ICT), staffing and finance.
Responsible for the effective use of the delegated aspects of the team budget
The role will require effective personal planning and organisation of the daily workload and also flexibility in approach.
To ensure that their practice is patient centred, promotes the involvement of relevant others (eg carers) and that a high quality of care is provided.
To contribute to the commissioning process, at the invitation of commissioning bodies.
To contribute to tendering process, when invited to do so by the Care Group’s senior leadership team
To promote mental health services by an adopting an open, collaborative, customer focused approach both internally and externally with all stakeholder groups
To contribute to Trust-wide or external projects and initiatives as required.
To promote equality, diversity and inclusion within areas of influence.
To comply with the NHS Code of Conduct for Managers
To participate in the on-call rota
Person specification
Knowledge
Essential criteria
- Recognised postgraduate management qualification or equivalent experience.
- Educated to Master’s degree level in relevant subject area or equivalent experience
Desirable criteria
- Experience of managing health and social care integrated services.
Experience
Essential criteria
- Significant experience working within and Managing clinical services
Desirable criteria
- Working within and leading Eating Disorders Services
EQUAL OPPORTUNITIES
Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.
Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.
The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.
This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
