service manager Stafford, England
Job description
Engagement, Leadership and People Management Responsibilities Line management of team leads Ensuring the service is a great place to work, embedding a devolved culture, ensuring we respond to listening into action feedback. Role modelling MPFT behavioural framework to colleagues within their services. Working collectively as part of a leadership team for the care group to ensure integration of services across functions, geographies and pathways. Human Resource Management Undertake supportive and effective line management of those staff reporting directly to them.
Manage in a methodical manner, holding Team Leads to account; address and manage poor performance as it is encountered. Ensure that all staff have access to appropriate line management and clinical supervision in line with Trust policies. Ensure colleagues receive an annual appraisal and personal development review in line with Trust policy. Ensuring training needs are identified and colleagues receive appropriate training in line with statutory and mandatory obligations, key strategic areas of need for the care group and in line with service delivery priorities.
Ensuring appropriate recruitment, retention and training of colleagues within their area of responsibility Undertake effective workforce planning, including succession planning and training and development planning to ensure the workforce has the necessary skills and knowledge to meet changing service needs and Care Group business plans. Budgetary, Commercial and Contractual Responsibilities Ensure that Standing Financial Instructions are adhered to at all times. Ensure that services are delivered within budget Ensure Team Leaders have a good understanding of budgetary management and financial control Analyse data and information relating to service performance to inform future service developments, identifying opportunities for redesign of services that improve efficiency, improve quality whilst maintaining or reducing cost Contribute to the design and development of IT systems that support clinical delivery and capture data and information that will meet commissioners need and inform service evaluation and planning. Service Performance and Transformation Responsibilities Develop local service objectives and plans to deliver services in line with the Care Group objectives.
Ensure services operate within Lean management principles in line with Virginia Mason Production System, developing and coaching Team Managers in the Trusts approach to Quality Improvement. Ensuring active service user involvement in the design, development and delivery of services Ensuring services meet key performance indicators and internal and external targets identifying risks and mitigating actions. Ensuring effective management of capacity and demand within their services, including the maintenance of access times for services. Essential Standards, Governance & Quality Ensuring services are delivered safely and effectively, working in partnership with professional and clinical leads.
Ensuring services operated within clinical and corporate governance framework. Ensuring risks for their service are identified and regularly reviewed. Ensure that incidents are reported and investigated in a timely manner and that learning and feedback from incidents are shared across teams. Ensure that there are robust audits completed to ensure quality within services and that teams can demonstrate high compliance with CQC standards.
Responsible for ensuring the effective investigation of incidents and complaints where necessary, and that feedback is provided to incident reporters and lessons from incidents shared. Responsible for ensuring that best practice is incorporated within all clinical services and services operate within NICE guidance. Ensure Health and Safety of staff and service users within the service, including compliance with relevant Health and Safety policies. Ensuring their services are responsive to patient and staff feedback for improvement, Communication Ensuring effective communication within their teams, facilitating communication up and down the organisation.
Provide information in a succinct and relevant way to Effectively communicate including communication regarding sensitive or contentious issues, e.g. disciplinary issues or complaints. Policy Development and Implementation Responsible for ensuring communication and adherence to Corporate Policies across services for which the post holder is responsible. Supporting in the development of local policies and developing standard operating procedures across the service to support service delivery.
Responsible for ensuring standard operating procedures are being followed within services. Other Deputise for the Head of Service as required. Participate in audits as necessary; support Corporate Audit requirements as required.
