Service Manager Gateshead, England
Job description
Job Advert
We have an exciting opportunity for a Service Manager position to join our Gateshead, Durham & Darlington Mencap team for 30 hours per week managing Supported Living Services within the Peterlee and Bishop Auckland area. A driver would be preferred.
You will be an energetic, self-motivated and determined person. You should have a passion for positive change and the confidence to make difficult decisions under pressure.
You will be leading dedicated teams of Support Workers focusing on person centred support and will need to be able to work on your own initiative and with assistant managers where needed.
Reporting to our Area Operations Manager for Gateshead, Durham & Darlington, you’ll be developing teams and driving quality to ensure that we are always improving. We will be looking to better our CQC rating in the area of caring and would want you to commit to supporting us to achieve this.
Your working week will be flexible covering some weekends, evenings and Bank Holidays.
Main duties and responsibilities:
- Lead on CQC inspections ensuring compliance with CQC Regulations
- Ensure continuous involvement of the people we support and their families when designing service delivery and individual outcomes
- Responsible for Compliance with Mencap Policies covering Health & Safety Recruitment, Personnel Management, Personnel Training and Development including Skills for Care, Care Certificate
- Liaise with Local Authority primary contract representatives and other health and social care professionals
- Oversee all Quality Assurances requirements including spot checks, appraisals and supervisions, ensuring they are up to date
- Overall budget management of staff and other resources
- Ensure compliance with ‘Health and Safety at Work’ requirements, including Fire & Emergency precautions
Responsible for the day-to-day management of the team:
- Direct, support and develop staff at all levels, promote team building and maintain staff morale and conduct Manager supervisions and appraisals
- Understand Mencap’s new Big Plan and ensure that actions contribute to the overall quality of the service and positive outcomes for the people we support
- Set goals to continually challenge current practices and improve performance.
- Ensure staff development, well-being and professionalism in line with Mencap’s values, policies and procedures
- Ensure all staff have the appropriate development opportunities through training, experience, and coaching to maintain a highly skilled and motivated work environment
- Responsible for own personal development, performance, and behaviour and undertake training as required
Have you thought about working for Mencap?
Mencap is a leader in providing excellent support to people with a learning disability. Our vision is a world where people with a learning disability are valued equally, listened to and included.
Everyone wants a purposeful job - to do something really meaningful. Everything we do at Mencap keeps the people we support at the centre of what we do.
With us, it’s never ‘just a job’. In return for your hard work and passion you can find real and meaningful work experience, access to some excellent benefits alongside our competitive pay.
We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the directgov website.
At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap!
Mencap are strongly encouraging all our colleagues to have the Covid-19 vaccine as a way to help protect each other and the people we support.
No two days are ever the same, sometimes they may be challenging but they will always positive so click apply now to be considered!
- All roles are subject to an enhanced DBS check and suitable references.
Job ID: 29074
If you have any further questions, please contact Gillian Cruddas on 0191 487 0444
Benefits
As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.
- 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
- Service-related sick pay when 6-month probation is completed
- Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan when you start, you will be auto enrolled after three months with us.
- Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover and Income Protection of 50% salary to be triggered at 26 weeks of long-term sickness
- Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months
- Interest free season ticket loans
- Discounts and cashback from 3% to 30% at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
- Free access to round the clock employee assistance program for advice and support
- Quarterly award scheme and recognition at every 5 years through our YouRock program
- Access to award winning training and development
- T&C's apply based on contract
About Mencap
Strong leadership is key to the success of our services. We have developed an exciting leadership approach at Mencap that we call Our Leadership Way. We want to recruit leaders who can demonstrate they have the potential to excel within this framework. In return, we are committed to developing your potential even further.
At Mencap we work in partnership with people with a learning disability. We do this by providing high quality, flexible services that support people, including young adults, to live as independently as possible in their own homes and in the community.
Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist.
You’ll make new friends and feel inspired to reach your potential. We will ask a lot of you - but you’ll get back so much more. With us, it is never ‘just a job’.
In return for your hard work and passion, we can give you real meaning and purpose in your work.
