service manager London, England
Job description
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets, through to corporates operating across borders. Whether it is working capital, term loans, trade finance or payments and cash management solutions, we provide the tools and expertise that businesses need to thrive.
As the cornerstone of the HSBC Group, we give businesses access to a geographic network covering more than 90% of global trade and capital flows.
A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.
We are currently seeking an experienced individual to join this team in the role of Relationship Service Manager.
The Relationship Service Manager will be positioned within our Wholesale Client Services Team, which is focussed on Coverage supporting in helping our Clients both for New Business & ongoing Client Servicing.
In this role, you will:
- Proactively manage all aspects of Client Services for an assigned group of RMs/ Clients within our Global Banking portfolio, ensuring high quality of service delivered at all times to Clients and Customers.
- Work alongside Client Managers and Client Service Managers, taking responsibility for the operational effectiveness of the client relationship, helping clients and RM’s navigate HSBC’s Global Network, Local Coverage, and Product Support Team.
- Remit over Global Banking Client Servicing, in ensuring our Clients are managed via an industry-competitive, streamlined process. Will report directly to the Head of UK Corporates Onboarding.
- Manage Onboarding of clients for New Business, covering KYC, Regulatory requirements, account setup, as well as working directly with KYC Operations Team on CDD Renewals, Event Driven Reviews & Exit Activities, if required, by facilitating engagement with RMs and Clients to ensure key risk indicators remain within risk appetite
To be successful in this role you should meet the following requirements:
- Experience in the financial services industry ideally within a Client Services / Operations role
- Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered
- Strong relationship management skills with the ability to engage multiple parties, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner
- Self-motivated, positive, passionate and a solution oriented mindset
- Proven ability to work well under pressure and prioritise competing demands.
The base location for this role is London with Hybrid working.
We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you.
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you
