service manager Haltwhistle, England
Job description
Job description – Service Manager
We are looking to recruit a Service Manager to work in services across Northumberland.
Who Are We?
We are Flexible Support Options a supported living, residential, short break and outreach organisation. We provide packages of support to adults /children with learning disabilities, physical disability, autism and complex mental health. We support People to live in their own home in their community and or to access their local community.
As a Service Manager, you will responsible for:
A group of supported living services in a geographical area
Ensuring that all documentation is completed and implemented in a personalised way, including the clients, their family and professionals.
Understand and implement the organisations policies and procedures including safer recruitment, disciplinary and grievance and safeguarding of vulnerable adults.
Provide regular supervision, appraisal and coaching to your team as well as managing their performance and development needs. Support them during difficult times and ensure they have opportunities to debrief and reflect following any incidents.
Fully implement the organisations Quality assurance systems ensuring we are fully compliant with CQC and Local Frameworks
Work with the Behavioural team and psychologists to have a current support plan and positive behaviour support plan to guide the team. Ensure the team are trained and understand the PBS guidance to enable them to prevent and respond to challenging behaviour.
Complete behavioural and incident analysis to identify trends and patterns and introduce safe systems of work
Lead by example, ensuring that you are visible to the staff and people we support and have a presence at head office.
Encourage positive risk taking and implement control measures considering the least restrictive options
Have a positive outlook, support the team and encourage them to aim for the best outcomes for the people we support
Our Vision
The People we support will have the best opportunities to live happy, safe, heathy and fulfilled lives.
In our work we aim to be:
Flexible – this is our commitment to work with the people supported, their Family and others who are important to you to assess your individual needs and ensure that the model of support we offer is person centred, appropriate and flexible.
Strive for Excellence – we will truly listen, learn and respond so we can find ways to consistently improve. We will do this by respecting and valuing you and your loved ones and involving you in each and every aspect of your care and support.
Openminded – we will always be transparent and open to find creative / innovative ways to support you to enjoy and control your own life. This will include supporting you to build meaningful relationships and find ways for you to make a valued contribution to your community.
Commitment and Values
We are committed to the following:
The People We Support
- We are dedicated to the people we support
- We will only deliver services that are high quality, compliant and make a difference
- We will only make decisions that improve the quality of life of the people we support
- We will always act transparently and with integrity
- We will measure our success on your feedback
Our Employees
- We will treat our employees with respect and let them know they are valued
- We will ensure employees have the right skills and knowledge to work to the best of their ability
- We will respect and support the need for a good work / homelife balance
- We will recognise employee achievements and celebrate them
Our values will be integral to all of the work that we do:
Passion – we will be committed in heart and mind and the people we support will be at the heart of everything we do.
Accountability – we will all be responsible for our actions, behaviour, performance and decisions.
Integrity – we will always be open and honest, even when things go wrong.
Collaborate – together we are stronger.
Qualifications and Experience
It is essential that the post holder achieves a relevant qualification for the post. a NVQ / Diploma level 5 in leadership and management/health and social care or to demonstrate a commitment to working towards this qualification, and successfully completing this within a time frame specified by management.
Salary starting at 28,121.60 per year.
- Driving Licence is essential
· Applicants should have at least 2 years’ experience in a management role.
Job Types: Full-time, Permanent
Salary: £28,121.32-£32,000.00 per year
Benefits:
- Casual dress
- Referral programme
- Store discount
Experience:
- Health and Social Care: 2 years (required)
- Management: 1 year (required)
Work Location: Hybrid remote in Haltwhistle
Application deadline: 08/07/2023
Reference ID: SM/NT
About Flexible Support Options
Revenue: Unknown / Non-Applicable
Size: 201 to 500 Employees
Type: Company - Private
Website: www.flexiblesupportoptions.co.uk
