service manager London, England
Job description
ROLE OVERVIEW
Croud is a digital marketing agency with a unique business model, recently named a Sunday Times Best Place to Work 2023.
Croud is a fast-growing, industry-leading digital agency with ambitious plans for the future. Our unique operating model sets us apart from the competition and makes working at Croud exciting and different.
As we move to integrated services across our agency for better client experiences we are looking for a well-organised, commercially focused individual to head up our existing content teams via a newly integrated content function that sits within our Organic Performance department. The person will be responsible for overseeing the delivery and profitability of content initiatives, demonstrating strong project management capabilities, commercial awareness and people skills to deliver the very best content for our clients across multiple markets.
Our content offering expands; creative content, editorial, localisation and transcreation. Our content is purpose-built to help our clients rank better in search and convert more customers.
The successful candidate will have demonstrable experience in running content teams with a strong background in project management, stakeholder management and revenue growth.
Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish.
RESPONSIBILITIES
- Oversee a range of Content Services specialists (PR, Content and Language Services) with line management of the respective Directors for those teams
- Develop a market-leading Content Services proposition, integrating existing processes across the teams that sit within the Organic Performance department
- Identifying new opportunities to introduce new workflows to deliver performance-driving content for clients on time and within budget
- Management of our existing content P&Ls, understanding the EBITDA of the teams and our revenue targets to deliver commercial growth for the agency
- Raise the awareness of our product and proposition to become known in the market - helping Croud become known for our content capabilities
- Help identify areas where we can scale our usage of the Croudie network across Content Services by working with our in-house network management team on the recruitment and usage of skilled writers, editors, linguists and creatives to deliver first-class content for clients
- Build and drive partnerships across the Croud Group to support content requirements across our channel teams, spearheading upsell and cross-sell opportunities to expand our scopes
- Identify new technologies to improve our existing workflows and delivery, leveraging AI where relevant to improve briefing, delivery and margin.
- Management of our existing teams, unifying our processes to deliver a seamless content experience for our internal stakeholders and clients. Leading by example at all times across process, delivery and profitability.
- Advocate company policy and process, and support client retention. Be aware of and work toward business goals such as margin, and NPS. Complete journals daily to ensure all time is allocated to a high degree of accuracy
PERSON SPECIFICATION
- Impeccable attention to detail
- Strong knowledge and best practice approaches for project management and delivery
- Excellent communication skills across all mediums – presentation, written, and verbal.
- Strong organisational and time management skills
- Exceptional problem-solving and planning skills
- Strong operational skills and a track record of managing budgets, resources, and workflows effectively
- Proven track record of working with competing priorities and meeting project deadlines
- Degree-level education or equivalent/relevant work experience
- Experience in managing individuals to meet a common goal
- Strong interest in / passion for our content product and service development
- Able to partner with clients in a positive and professional way with a strong sense of personal responsibility for initiatives.
- Experience working within SEO or digital marketing
- Strong Microsoft Office / Google Drive skills which must include Excel / Sheets, Word / Docs and PowerPoint / Slides
COMPANY BENEFITS
Croud offers competitive starting salaries alongside numerous company benefits. Every member of the team is offered share options in the company, meaning we all have genuine stake in the business.
On completion of the three month probation period every employee is eligible for the benefits listed on our careers site which include:
- 25 days holiday a year
- Annual performance bonus
- Sale commission
- Recruitment referrals bonus
- Gym membership contributions
- Ride to Work scheme
- Rail card
- Season Ticket loan
- Free fruit, breakfast cereals and tea & coffee
- Free home office chair and screen
- Enhanced maternity and paternity package
- Share option scheme
- Life and income protection
- Medical cash plan
- Agile Working Policy
- LinkedIn Learning and access to Croud Campus (our bespoke learning and development platform)
- Peer to peer recognition scheme 'bonusly'
- Team off-sites/regular socialsYear-round holiday parties
- Day to make a difference
Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).
Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
