service manager Reading, England
Job description
This is an exciting opportunity to join our Patient Services Team, in an expanding and busy practice in Caversham, Reading. We are looking to recruit a dynamic and enthusiastic Manager who is passionate about providing a high-quality service and working in a supportive team.
You will manage a team providing help to patients needing to access Primary Care Services, both booking appointments and guiding them to the most appropriate services.
The role includes:
· Overseeing the patient support operations of the practice, ensuring patient services staff achieve their primary responsibilities.
· Line managing all Patient Services staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.
· Completing staff appraisals as required.
· Identifying and delivering team training where required.
· Compiling patient services and clinical staff rotas.
· Reviewing and updating all Patient Services policies and procedures as required.
· Supporting the management team in the compilation of practice reports and the practice development plan.
· Providing initial guidance and advice to patients who wish to verbally complain.
This list is not exhaustive.
Salary: £29,495 pa
Closing Date: 16th June 2023
An advanced DBS check will be carried out prior to the appointment of the successful candidate.
For Personal Specification and full Job Description please see our website www.balmoreparksurgery.co.uk
For further information please contact
Andrea McFarlane
Job Type: Full-time
Salary: Up to £29,000.00 per year
Benefits:
- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Reading: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 3 years (required)
- Staff Management: 2 years (preferred)
Work Location: In person
Application deadline: 16/06/2023