Service Engineer Braintree, England
Job description
Here at CareCo, we’re all about making life easier for people. It gets us out of bed in the morning, and it sends us home at the end of the day knowing we’ve done our bit to help somebody with their day-to-day struggles.
Our Service Engineers are responsible for diagnosing and repairing faulty products in our customers’ homes. So, it goes without saying that you should be compassionate, a good listener, a problem solver, and as a CareCo ambassador you should be committed to providing only the very best customer service at all times.
We believe we’re unique in the world of mobility because we recognise that our customers are, too. There’s no one size fits all when it comes to solving a customer’s mobility difficulties.
We are looking for an experienced Service Engineer to diagnose and repair faulty mobility products within our customers’ homes.
What are my responsibilities?
- To assess products presenting faults on-site
- Diagnosing product issues, offering either a first-time repair or resolution to the claim
- Recording visits on written reports on company tablets
- Maintaining the cleanliness of company vehicle inside and out
- Collection of faulty products to be returned to CareCo
- To help spot trends with products and faults and report back to senior management
- To attend training courses as required
What skills are required?
- Full UK current driving license
- Technically minded – no previous experience with mobility products is required (but is a huge benefit)
- Must be self-motivated, polite, and professional as well as having the ability to work independently and as a team
- Customer focused attitude
- Strong organisational and administrative skills
- Excellent time management skills
- Excellent communication and social skills
What do CareCo offer you?
- £25,000 basic salary (negotiable - dependent upon experience)
- Full-time hours – 40-hours a week on a Monday to Friday schedule (overtime is offered when necessary)
- 30-days annual leave (including bank holidays) with extra days holiday for long standing employees
- Employee assistance programme – 24-hour confidential helpline to support through any life issues (financial, legal, family, housing, alcohol, etc.)
- Free yearly flu jabs
- 25% colleague discount
Job Types: Full-time, Permanent
Salary: From £25,000.00 per year
Benefits:
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Store discount
- Wellness programme
Schedule:
- Monday to Friday
Licence/Certification:
- Drivers License (required)
Work Location: One location
Reference ID: Service Engineer - Braintree
