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Job description

We are looking for a Service Desk Technician to join our existing Service Desk team. Applicants must be enthusiastic and committed individuals, with a proven background in IT support and customer service, complete with a flexible ‘can do’ approach to work.

You will be required to work closely with the IT Operational Team, providing in-depth second line technical support as well as providing internal support for the first line Service Desk function. To be considered for this role you must have a full driving licence and own transport, proven experience gained in similar customer service / administrative roles, ideally having served in a first line Service Desk type environment for at least two years.

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

You must also be able to work on your own initiative, organise your own workload, to convey written and verbal information accurately and demonstrate excellent communication skills, as well as being a team player. An excellent working knowledge of standard Microsoft applications such as Excel, Outlook, Word, Office 365 as well as in-depth troubleshooting experience of Windows 10 and Active Directory are essential.

You will be required to take part in the Service Desk Out of Hours (24x7x365) rota performing ‘urgent on call’ services outside of the normal hours of operation for in-patient/extended hours services.

Previous experience of working in an IT support capacity and knowledge of ITIL best practice is a distinct advantage.

PLEASE NOTE:

• New starters have a 6 month probationary period. This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
• Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
• Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
• Employees are expected to undertake mandatory and statutory training related to their role.
• We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.
• Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.