Service Desk Professional London, England
BT
Full Time
London, England
34442 - 40642 GBP ANNUAL Today
Job description
Service Desk Professional - Voice & Conferencing (DV Clearance)
Job Req ID: 3461
Posting Date: 20-Mar-2023
Function: Service
Location:
Whitehall, London, United Kingdom
Salary: Competitive + Excellent Benefits
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.
Please note - Successful candidates will already have DV level clearance
About this role:
This job matters because you’ll be creating customer order and reception functions for IUS Voice & Conferencing services orders; you’ll also integrate new services onto the IUS network. Part of this role is to ensure that the security and integrity of the IUS Voice & Conferencing Services are maintained in line with the IUS SyI.
The job holder is to provide technical support in the event of failure or to support business continuity. You will provide 1st & 2nd Line technical support to the IUS Voice services and provide ongoing support for the operational day to day management of platform specific provision and repair activities.
You'll have the following responsibilities:
Order Reception and Validation: You as the job holder are to provide an order and reception function which will come in line with the Service Management best practices section of ITIL. These areas will include but are not limited to:
- Problem Management - Finding the root cause of frequent recurring incidents by capturing information in a knowledge base
- Knowledge Management – The order and reception should have a system that improves operational efficiencies by reducing the time spend to rediscover previous incidents or problems
Commissioning: Part of your main task as the Job Holder is to be able to commission new services onto the Network following the laid down guidelines. Some of the tasks you are responsible for are listed below:
Technical Support: You as the job holder are to monitor and maintain the networks you are responsible for and to be able to offer technical support to the customer and colleagues alike:
- Ensuring that equipment works to its specification
- Investigating problems, diagnosing/repairing faults
- Providing technical support
Technical Support: You as the job holder are to monitor and maintain the networks you are responsible for and to be able to offer technical support to the customer and colleagues alike:
- Monitoring and maintaining networks
- Coaching staff or customers through a series of actions to help set up systems or resolve issues
- Troubleshooting systems and network problems
You'll have the following skills and experience:
- Technical Knowledge – A high knowledge of a Windows environment and its applications. A good knowledge of Solarwinds, Cisco ISE and all CUCM components. A great understanding of Layer 2 and Layer 3 devices
- Analytic and System Vulnerability skills – Ensuring the network infrastructure is Secure, stable and uninterrupted for business
- Productive management of time – be able to analyse system logs, adapt to new technologies, perform routine audits
- Greater Knowledge – Be able to understand how different networks fit together and how they affect each other
- Communication Skills – Needs to have strong interpersonal and communication skills with all elements of the business
- Clearance – The job holder must be able to obtain Developed Vetting clearance
Shift working
This role will include 24/7x365 shift pattern over a 5-week cycle
Benefits:
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include:
Benefits of working for BT include:
Competitive salary
% on-target bonus plan
% on-target bonus plan
Shift allowance
World-class training and development opportunities
25 days’ annual leave (not including bank holidays)
Discounted broadband, mobile and TV packages
Car allowance (dependent on your role)
Share option and pension scheme programmes
Flexible benefits to fit around you
World-class training and development opportunities
25 days’ annual leave (not including bank holidays)
Discounted broadband, mobile and TV packages
Car allowance (dependent on your role)
Share option and pension scheme programmes
Flexible benefits to fit around you
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
