Service Desk Operator Reading
Job description
Job Title: Service Desk OperatorLocation: Royal Berkshire Hospital, Reading, RG1 5ANShift Pattern: Monday- Friday 8am-5pmTrust Location: Royal Berkshire NHS Foundation TrustWould you like to be a part of a team that works well together, always there to help each other? If you answered yes, Royal Berkshire NHS Foundation Trust is the place for you.About the TrustRoyal Berkshire NHS Foundation Trust is one of the largest general hospital foundation trusts in the country. We provide acute medical and surgical services to Reading, Wokingham and West Berkshire and specialist services such as cancer, dialysis, and eye surgery to a wider population across Berkshire and its borders.The Trust is made up of 7 locations with the Royal Berkshire Hospital being the main site.What you’ll be responsible for:· Act as first point of estates contact for internal and external enquires made by staff members, members of the public, contractors and suppliers.· Respond to all requests in a timely and courteous manner, maintaining services operated through the service desk function, demonstrating a professional customer focused approach in person, by telephone and by electronic means.· To accurately operate and input tasks/ requests on systems used across estates and facilities including but not limited to MiCAD CAFM systems, ensuring the information entered reflects the clients requirements and as such is prioritized accordingly, running reports when required.· Liaise with the appropriate service manager, nurse managers, in house team, contractors and hospital staff to promote the estates administration function.· Call out external organisations as and when required to support the work plan and planned preventative maintenance schedule.· Participate in the Service Desk rota to support implementation of OOH generator tests on a monthly basisYou’ll learn the following whilst working at the trust:1. An in depth understanding of the roles and responsibilities involved in working within the NHS2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisationYou’ll have the following skills/experience:· Excellent communication skills- both verbal and written· Microsoft office skills- Outlook, Word, and Excel· Ability to meet deadlines and work under pressure· Previous NHS experience· Previous admin experience· Understanding of the working of an NHS hospital· Practical experience of working in a Service Desk environment· CAFM systems management/ operationAs a member of NHS Professionals, you have fantastic benefits:· Competitive pay rates- work this week, get paid next week· Essential support when you need it- 24/7 365 days- call us anytime· Multi locational- work across neighbouring Trusts· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements· Training and development opportunities- Keep up with the essentials and more· Build holiday allowance for every shift you work- your work life balance is important to us· Stakeholder pension scheme available- a flexible future for you and yoursWho are NHS Professionals?We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.Apply TodayBy joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.DisclaimerPlease note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.NHS Professionals manage your data, please see our Privacy Notice on our website.Job Types: Temporary contract, Full-timeSalary: £11.45 per hourBenefits:Company pensionSchedule:Monday to FridayApplication question(s):Are you able to reliably commute to Craven Road, Reading Berkshire, RG1 5AN?Can you commit to this temporary placement at least 3 months?Are you available immediately? If not, please state your notice.Work Location: In personReference ID: 67562
