Service Desk Manager Plymouth, England
Job description
Delt is a brilliant contradiction. A dynamic and agile private sector company with a serious conscience, that’s wholly owned by the public sector. It’s somewhere you can do the right things for the right reasons while playing a real part in a growing business.
Through our teams of dedicated people, Delt supports more than 900,000 people across the Southwest. We are a dynamic and agile private sector company with a serious conscience, that’s wholly owned by the public sector. Our support services aid GPs, children’s social care, local councils, and many other critical services. We’re growing and we need a skilled Service Desk Manager to help us, help our customers.
The Role
Do you want the experience of working in this sort of dynamic environment? Do you want to apply your skills to doing good and helping us grow? We need a Service Desk Manager who can lead and inspire a team to continually deliver high quality 1st and 2nd line IT support for our customers in the Southwest of England. This is a hybrid role working at least 3 days a week at our HQ in Plymouth and as such applications will not be considered if this is not made clear in the covering letter or CV.
Are you:
- Passionate to deliver positive outcomes for customers.
- A team player who can work well with multi-disciplinary teams.
- A driver with a relentless thirst for achieving results.
- Able to explain the technical concepts required in the role and understand how these fit into the wider technical landscape.
Do you:
- Have proven experience in leading an IT Service Desk?
- A strong leader of people?
- Have experience working in a professional, customer focused, ITIL environment?
- Have demonstrable experience in ITIL?
- Have proven experience in driving service improvement?
- Have proven experience in building both strategic and operating plans.
Role Particulars:
- 2 ITSM specialists and 4 Team Lead, direct reports
- Approximately 40 IT professionals reporting to 4 Team Leaders
- A Service Desk which manages approximately 9,000 contacts per month
- Supporting approximately 12,000 customers in the Southwest of England.
- Leads 1st and 2nd line Service Desk, Service Management Office and ITSM Platform Team
- Client facing supporting Delt Service Delivery Managers as required.
At Delt we offer a comprehensive benefits package, which is constantly reviewed and expanded. We regularly ask our employees what more we can do to support their work-life balance and have established a desirable package.
- 25 days annual leave a year
- Up to 12 flex days a year
- Up to 10% pension contribution
- Flexible working
- Ability to buy and sell leave
- Accredited through Workplace Wellbeing Charter
- Performance related bonus
- Discounted shopping vouchers
- Matching two days leave for those who volunteer with registered charities
- Provide additional leave to reservists
- Employee Assistance Programme
The urgent nature of this appointment means we are unable to consider VISA sponsorship at present.
Deadline for applications: Applications will be considered on a rolling basis, so please apply early. We reserve the right to withdraw this vacancy as suitable candidates are identified.
Job Types: Full-time, Permanent
Salary: £45,000.00-£55,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Plymouth: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to attend our office at least three days a week?
- Are you currently in receipt of a graduate/dependent/spouse visa and if so when does this expire and please specify which type of visa do you have.
- Do you require visa sponsorship, either now or in the future, if you were to be offered this position?
Experience:
- proven experience of leading a Service Desk: 1 year (required)
- working in a professional customer focused ITIL environment: 1 year (required)
- ITIL: 1 year (required)
- line management: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Plymouth
Application deadline: 10/03/2023
