Service Desk Engineer 24/7

Service Desk Engineer 24/7 Manchester, England

bet365
Full Time Manchester, England 18326 - 25619 GBP ANNUAL Today
Job description

Overview

Technology

Full Time

Closes 23/08/23

Manchester

Full Time

Closes 23/08/23

Who we are looking for

An enthusiastic, focused Service Desk Engineer with an eye for detail who is knowledgeable and has a genuine interest in all things PC and software related.

We are a technical Service Desk and our goal is to ensure that our employees have sufficient equipment and resources to perform their roles. You will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. If you can fix it, great, if not, no need to worry, you will have all the support you need.

As we are a 24-hour business we have employees on site at all times and so we need our technical support to be on hand too. You will be covering a 24/7 shift pattern in this role.

The day to day work is interesting, challenging and fast paced amidst a hardworking and delivery focused company ethos. We hire people with a broad set of technical skills who are ready to tackle some of technology’s greatest challenges.

Preferred skills and experience

Strong interpersonal and customer service skills.
Excellent analytical/troubleshooting skills.
Concise written and verbal communication skills.
Self-managed with ability to work unsupervised.
Quick to learn.
Commercial experience working in a service management function.

Main Responsibilities

Ensuring that phone calls and emails are dealt with promptly to provide the best possible service to the business.
Logging all tickets for incidents or requests that are reported.
Ensuring that first line incidents are resolved quickly and efficiently.
Ensuring that second line incidents are investigated and promptly escalated where required.
Proactively managing open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA.
Providing remote support and fixes.
Providing administrative support to ensure systems are maintained and escalating any resulting issues.
Maintaining and administering user accounts, ensuring users only have access to what they require in order to fulfil their roles.

Want to become part of the team?

The benefits of working with us

Bonus Schemes

Recognition for your performance and hard work.

Company Pension

Preparing you for later life with a top pension.

Employee Assistance Programme

Supporting the wellbeing of you and your family.

Eye Care

In a digital world, we help take care of your vision.

Income Protection

Your income is protected, just in case.

Life Assurance

Peace of mind for your family in any eventuality.

Life Event Gifts

Your big occasions deserve to be celebrated.

Manchester

Hillside (Technology) Ltd opened our North West office in 2016 in the heart of Manchester’s buzzing city centre. In recent years the city has become a hub of technology and creative industries.

Our location

  • Often described as the UK’s second city, living costs in Manchester are around 30% cheaper than London.
  • Our office has plenty of public transport nearby, including trains operating around the country and the Metrolink.
  • Manchester is passionate about sport and has two Premier League football teams.
  • Full of fantastic restaurants and shops, from Spinningfields to the Northern Quarter, there is lots to see and do.

What we get up to

Our Manchester office is home to part of Hillside (Technology) Ltd's Software Development family as well as additional technology units. We work closely with our other Technology sites in Stoke-on-Trent and Bulgaria to deliver our first class product.

Some location benefits

Nearby Restaurants and Shops

Tea and Coffee Service

Great Commuter Links

City Centre Location

Service Desk Engineer 24/7
bet365

www.bet365.com
Stoke-on-Trent, United Kingdom
Denise and John Coates
$2 to $5 billion (USD)
5001 to 10000 Employees
Company - Private
Internet & Web Services
2000
Related Jobs

All Related Listed jobs

GGC Driving Service Porter/ Driver - Hotel Services
NHS Scotland Glasgow, Scotland 23362 - 25368 GBP ANNUAL Today

The physical demands of the job can be quite demanding and staff will spend most of their time sitting driving, lifting and handling of goods/equipment will be

Pipe Fitters Mate
C&A Recruitment (UK) LTD Kingston upon Hull, England 17.5 GBP HOURLY Today

Kingston upon Hull: reliably commute or plan to relocate before starting work (required).

Direct Sales
Galaxy Promotion LTD London, England 11.25 - 16.25 GBP HOURLY Today

Respond to questions from customers. Work on marketing and sales campaigns for well known brands. Free ongoing coaching from the top sales professionals in

Retail Assistant
Primark Motherwell, Scotland 11 GBP HOURLY Today

Employment type: Temporary 12 week (duration). Job type: Week End (Saturday 4hrs / Sunday 4hrs).

Waiter/ Waitress
Sketch Restaurants & Bars London, England 13 GBP HOURLY Today

Previous experience in a full service bar/restaurant is a requirement. 4-day week 3 days off 44 hours per week + overtime paid*.