Service Desk Coordinator

Service Desk Coordinator Bordon, England

IPM Facilities Ltd
Full Time Bordon, England 25000 GBP ANNUAL Today
Job description

SERVICE DESK CO-ORDINATOR

IPM Facilities is an established, rapidly expanding, dynamic Facilities company and we now seek a brilliant and dynamic new addition to our Service Desk team, based at our head office in Bordon, Hants. GU35 0AX.

As well as maintenance contracts, we provide a 24/7 response to any issues arising at our customer’s properties. We have a strong helpdesk team that works closely with our operations managers, service partners and suppliers to offer the highest standard of service to our customers.

Roles & Responsibilities

  • Communicate effectively and build/maintain relationships at all levels with customers.
  • Prepare and issue predefined reports, which form part of the contract and customer’s requirements both operational and financial.
  • To liaise with our customers on all aspects of the business; to ensure customer satisfaction and a high quality of service and compliance are always maintained.
  • Logging calls and emails received from our customers, monitoring through to completion, and updating records using our company CRM.
  • Build and maintain strong relationships with IPM’s operational management, service partners and suppliers.
  • Produce quotations/reports for approval by the operations managers.
  • Organise work and time efficiently, and to work supportively within the team.
  • Adhere to the service level agreements both for our customers and internally, this will be monitored through key performance indicators.

Skill Set

  • At least 1 year of working within a Customer Service role.
  • An understanding of the facilities industry.
  • Showcase excellent customer service.
  • Able to work in a fast-paced environment.
  • Work well under pressure.
  • Excellent communication skills at all levels.
  • Prioritise workload.
  • Good organisational skills.
  • Able to follow structured procedures and processes.
  • A great team player.
  • A flexible and adaptable approach.
  • Resilient and driven.
  • Strong IT skills including Microsoft Office, helpdesk, and CRM systems.
  • Excellent telephone manner, with strong communication and interpersonal skills.

The successful applicant will be working alongside a pool of four helpdesk operatives in a friendly office environment working 9am – 5pm Monday to Friday.

In return for your dedication and hard work we offer a good package which includes:

  • 23 days holiday per annum, plus 8 bank holidays (pro rata, contractual)
  • 4 extra wellness days per year (After Probation)
  • Company bonus scheme (After Probation)
  • Auto Enrolment Pension
  • Life Assurance Policy

Job Types: Full-time, Permanent

Salary: From £25,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • Life insurance
  • Wellness programme

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus scheme

Work Location: In person

Service Desk Coordinator
IPM Facilities Ltd

www.ipmfacilities.co.uk
Bordon, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
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