Service Desk Assistant Norwich, England
Job description
Permanent Contract | £22,369 to £24,054 per annum (Scale E) | 37 hours per week | County Hall, Norwich
We are seeking to appoint a highly motivated and flexible individual to join our busy IMT Service Desk team as an IMT Service Desk Assistant.
The role involves a high level of customer contact, as the IMT Service Desk is the primary point of contact for users to report incidents, service requests and make other enquiries. You will be required to obtain appropriate and useful information from the customer over the telephone effectively, accurately and in a timely manner, to assist in the timely resolution of their request.
You will need to have the ability to work independently and as part of a team, providing an efficient and effective IMT incident recording and routing service for customers which include NCC Members, Chief Officers, NCC staff, and users from partner organisations.
Candidates must have excellent customer service skills and have the ability to develop effective working relationships with a range of customers from different services and IMT colleagues, while working in a pressurised environment.
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email address.
Before you apply see the full job description and person specification in the below link – this will help you to shape your application to demonstrate how you meet the criteria for the role.
Job Description and Person Specification
You can also find out about the rewards and benefits we offer as well as our other terms and conditions.
Closing date: 25 April 2023
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
