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The Countywide IT Service provides IT Services to NHS Organisations and their Partners across Gloucestershire.

We seek an enthusiastic and energetic individual with integrity who has excellence and innovation key to their values. Courtesy and Collaboration are vital components of our service delivery.

The successful candidate will provide technical support in areas of service delivery, ensuring continuous improvement to services supporting business continuity. They will be required to work with all levels of IT Service staff, and to assist in the training and assessment of more junior staff.

The service desk environment is an extremely busy environment, the candidate will need to ensure that all incidents are logged with a high level of data accuracy and that Incidents are monitored and escalation procedures invoked where necessary. This will include regular communication to customers to support continual service improvement.