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Job description

Currently recruiting an experienced Service Desk Customer Advisor. As a business, we are committed to building an inclusive culture that empowers all of our employees to thrive, be successful and feel a sense of belonging. We are an equal opportunities employer, and are committed to treating all its employees and job applicants equally.

Key Responsibilities

· Process and update requests from our client base, internal personnel and suppliers via telephone, fax, e-mail or web.

· Accurately process reactive, planned and statutory compliance tasks.

· Action reactive requests from our client base and log all requests on our in-house computer system.

· Liaise with site based engineers and field based facility managers to action requests as necessary.

· Liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required.

· Ensure that all requests are completed within a reasonable time frame and that the correct process flow has been adhered to.

· To be proactive in chasing job closures for client sites and to close down reactive requests that have been completed by our internal resources and sub-contractors.

· Ensure that timeframes are adhered to in relation to service level agreements.

· Review all data on our in-house computer system and be proactive in ensuring that the data is updated as required.

· Full responsibility for own suite of clients and ensuring that all operational and financial procedures are adhered to.

· Carry out administrative tasks involved in setting up new supplier/contractor accounts

· Promote good relationships with contractor/supplier contacts and site personnel and to project a professional image of Avison Young at all times.

· Provide administrative support to the Field Based team of Mobile Facility Managers.

· General filing duties (electronic or manual) including the requirement that the filing system be neat and tidy to aid speedy retrieval of any information.

Core Skills / Experience

It is essential for the right candidate to:

· Have excellent verbal and written communication skills

· Be organised and able to multi-task

· Be able to use time as a valuable resource and manage own time to achieve required outcomes

· Be able to work under pressure

· A minimum of one year experience working in a help desk environment is desirable.

· Working experience in a customer focused setting is essential.

You must have previous service desk/facilities experience

What we can offer you

We work 8.30am-5.00pm - Monday to Friday with an hour lunch break.

· A competitive salary with discretionary bonus - £23500 progressing to £24000

· 25 days holiday (including Bank Holidays) - Opportunity to buy additional holidays

· Opportunities for training and development

· Company pension

· My rewards

Bank holidays worked on rota, if worked you`ll get a day back in lieu

This is a fantastic opportunity to join a progressive company at an exciting time of growth and to be an integral valued part of progressive team.

Job Types: Full-time, Permanent

Salary: From £23,500.00 per year

Benefits:

• Canteen
• Casual dress
• Company events
• Company pension
• Discounted or free food
• Gym membership

Schedule:

• Monday to Friday
• No weekends

Experience:

• Help desk: 2 years (preferred)
• Facilities maintenance: 2 years (preferred)

Work Location: In person

Reference ID: Kat