service desk analyst Regina
Viterra
Full Time
Regina
124906 - 66933 CAD ANNUAL Today
Job description
Together, we are stronger and achieve more.
Viterra is seeking a Service Desk Agent in our Regina Head Office. The successful candidate will be responsible for acting as the first point of contact for internal clients seeking technical assistance and troubleshooting basic end-user issues.
Key Responsibilities:
- Answer and record details of customer inquiries, research, troubleshoot and resolve tier I issues and escalate more complex issues to appropriate area.
- Ensure concerns on team assigned calls are being resolved to the satisfaction of the user and within a timely manner.
- Accurately log all Service Desk tickets using the defined tracking software and update the knowledge-base as required.
- Process service requests as received and within a timely manner.
- Provide dispatch services for desktops, laptops, tablets, phones, printers and peripherals including imaging, installation, initial training, inventory updates, consumables (printer toner) and asset disposal.
- Perform system and user acceptance testing of applications, document test results and provide feedback.
- Contact vendors to provide support and services to external clients, escalating when necessary.
Knowledge and Skills:
- Excellent customer service and interpersonal skills.
- Analytical thinker with effective problem solving abilities.
- Excellent team player.
- Demonstrated ability to work under pressure.
- Ability to build effective relationships with internal clients and external customers in a diverse industry.
- Demonstrated ability to communicate effectively, both verbally and written.
Education and Qualifications:
- Minimum of one (1) year call center or customer service experience.
- Post-secondary education in computer systems technology or related industry certifications would be considered an asset.
- Efficient in MS Office and experience utilizing relevant computer software programs.
Equivalent combinations of education and experience that result in the required level of knowledge skill and competence will be considered.
Employment Type:
RegularPosting Close Date:
6/17/2023About Viterra
CEO: Kyle Jeworski
Revenue: Unknown / Non-Applicable
Size: 1001 to 5000 Employees
Type: Company - Private
Website: https://www.viterra.ca/en
Year Founded: 1911
Viterra
https://www.viterra.ca/en
Regina, Canada
Kyle Jeworski
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Farm Support Services
1911
